Deputy Front of House Manager

Are you a customer service enthusiast with a passion for events and a flair for management? We have the perfect opportunity for you! Join our prestigious private school as a Deputy Front of House Manager and be a key player in delivering exceptional experiences at Harlaxton. If you're ready to lead, inspire, and create unforgettable events, keep reading! What You'll Be Doing: Team Dynamo:

• Lead by example, stepping in wherever needed to support your team.
• Manage communications with the Seaford team, service and event delivery, and theme days, representing Holroyd Howe's high standards.
Event Maestro:
• Oversee events of all kinds, managing the front of house team, team deployment, and training to maintain our exceptional standards.
• Ensure client service is always a top priority, acting as the go-to person for shift handovers and providing stellar service.
Operational Guru:
• Maintain a professional approach at all times, managing stocks, ordering, finances, and POS systems related to events.
• Stay updated on food and industry trends, incorporating new service styles and concepts into our offerings.
Training:
• Assess employee performance, identify training needs, and ensure training aligns with company policies.
• Deliver monthly training with team members
Performance & Development:
• Conduct job chats and performance reviews, maintaining development plans.
• Hold regular team meetings to communicate important information, standards, and improve team cohesion.
Health & Safety:
• Ensure all employees are aware of and adhere to Health and Safety policies.
• Provide regular Health, Hygiene, and Safety training.
Motivation & Support:
• Empower, support, and encourage your team, maintaining an open-door policy.
• Lead team briefings before each service, ensuring company processes are achieved at all times.
Customer Focus:
• Work closely with the team, and management.
• Ensure customers receive prompt and efficient service, consistently exceeding their expectations.
Visibility & Approachability:
• Be visible during service periods, approachable, and proactive in fulfilling customer needs.
• Maintain clean and fully stocked service areas.
Event Service:
• Lead front of house service, in dining rooms, and events.
Coordination & Documentation:
• Liaise with the hospitality manager to ensure top-notch service throughout the day.
• Ensure clients and goods are checked in and out with correct documentation and complete full closure of events.
People Management: Team Culture:
• Treat and lead your team members as you would expect to be treated.
• Ensure company policies are adhered to and carry out kitchen/service duties as needed.
Health & Safety, Food Safety, & Environment: Complete all monitoring forms, books and allergy documentation meticulously Training & Compliance:
• Attend required training courses and follow cleaning schedules rigorously.
• Ensure all health and safety policies are observed and adhered to., As a responsible caterer for the next generation, we ensure all our teams have the skills, knowledge and confidence to deliver an exceptional food service safely, every single day.
We have an extensive suite of training programmes and leadership courses to provide you with the skills you need in your role. And you will be given the opportunity to progress your career with us, via a personal development plan designed to nurture your talents and provide a fantastic learning experience. We also offer the opportunity to gain professional qualifications at work, via a wide range of apprenticeships for progression in both front of house and kitchen-based roles. WHAT MAKES US SPECIAL? MORE THAN A MEAL When you join Holroyd Howe, you're not joining just any school caterer. We're specialists. All meals are made from scratch and our chefs nurture direct relationships with suppliers local to their schools to ensure they have access to the best seasonal produce. And to offer a truly bespoke service, our chefs have the freedom to create their own vibrant menus made up of classic and innovative dishes as well as authentic international cuisines. Our marketing campaigns and food innovation concepts help communicate the key messages from our Food, Nutrition and Sustainability teams to all we serve, in a delicious, relevant and engaging way. Through education and innovation, we are proud to be feeding the independent minds of the future. But above all, we understand what mealtimes mean to pupils. We want them to feel at home when they eat with us.

The ability to execute a staffing plan and work shoulder-to-shoulder with your team to deliver meal services and events to the highest standard. Excellent customer service skills and the ability to organise your time are required. Have a strong understanding of health and safety; be adaptable and customer-focused; be excellently organised; show great attention to detail; be a team member and enjoy success as a team; and have a flexible approach to work.

DO YOU HAVE HOLROYD HOWE DNA? Our catering teams, operators and central support teams are passionate about serving more than a meal and are proud to be feeding the independent minds of the future. If you can commit to feeding hungry tummies as well as hungry minds and are looking for an employer that will invest in you and your career development, then we might just be a match!, One of the UK's leading school caterers, working exclusively within independent schools and colleges. We're an award-winning team of over 3,000 experienced professionals who tailor our catering provision to meet the bespoke requirements of each educational facility: be it prep or senior, day or boarding, day-to-day menus or hospitality and events. We're also part of the WSH Group, a leading British contract catering company.

As a Holroyd Howe colleague working as a Catering Assistant, you will not only be working in beautiful surroundings you will also be entitled to a variety of benefits including:
• Free Meals whilst at work
• Company sick pay scheme
• 28 Holiday days inclusive of bank holidays
• We invest in the training and development of our teams to give them the appropriate skills necessary to thrive in their job roles
• Reward & recognition schemes
• People awards to celebrate our employees
• Employee Benefits Platform
• Employee Assistance Program
• Recommend a friend scheme
• HIT Apprenticeships for all experience levels
• Team events scheduled throughout the year
• Pension scheme, Bereavement leave
• Childcare
• Company events
• Company pension
• Cycle to work scheme
• Free food
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site gym
• On-site parking
• Store discount, There are so many reasons why people choose to work within the education sector.
Some enjoy the great work/life balance provided by term time holidays, favourable working hours, part-time or full-time flexibility. Others are attracted to helping make meal-times special for a future generation. But when you choose to become part of the Holroyd Howe family, you also benefit from: Working within stunning venues in beautiful surroundings Everyday discounts at supermarkets, pubs & restaurants, gyms, entertainment and popular High Street fashion and technology stores. Wellbeing support in the form of a platform packed full of training and resources to support healthy minds, bodies and finances. The opportunity for recognition in our Holroyd Howe People Awards - an annual event that recognises and celebrates the outstanding contribution of individuals or teams within our business. An Employee Assistance programme, Cycle to work scheme, and more! An employer fully invested in diversity and inclusion within our workforce and with a commitment to Environmental Social Governance (ESG) Creative, supportive and inclusive working environments, and opportunities to network with peers from other school catering teams