Deputy Front of House Manager

The Council is looking for a professional, enthusiastic, and organised Deputy Front of House Manager to ensure the smooth, efficient day to day running of the Spotlight and give a friendly, welcoming, and accessible service to all visitors., You should have experience of dealing directly with the public in a fast-paced environment. You will be able to exercise initiative, take personal responsibility and resolve issues independently. There is also an element of flexibility, assisting other departments in The Spotlight when required.

Applicants should have excellent interpersonal and good written communication skills, a high level of IT literacy (MS Office), and the ability to maintain systems and records. Candidates will need to demonstrate knowledge of health & safety, an interest in the arts and leisure industry and an enthusiasm for working in a socially engaging and culturally diverse environment. The following experience and skills are also essential for this role:

• Excellent proven customer care skills
• Flexibility in relation to duties and working hours which will include evenings and weekends.
• First Aid at work training (essential: we will provide training if necessary)
• Fire Marshal training (essential: we will provide training if necessary)
• Strong logistical skills.
The ability to converse at ease with members of the public and provide advice in fluent English is essential in this post., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

The benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council's local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite, and a range of generous discounts across other leisure and culture services. Broxbourne Council is an Equal Opportunities employer. Details and application forms for all job vacancies are listed on the Council's website.