Deputy General Manager

We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo Poole. This is a 44 hour a week contract which includes regular evening and weekend working paying up to £35,000 p/a depending on experience., As Deputy Manager you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You'll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club's local strategic plan.

• Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment
• Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
• Evidence of setting an example for customer service and interaction 'on the floor'
• A relentless focus upon customer service standards with strong attention to detail
• Self-aware and welcomes constructive feedback
• Committed to your own and other's development
• Evidence of being able to manage and drive new initiatives
• You are driven by a need to deliver tangible results
  
  At Buzz Bingo, together we're on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and celebrate your success along the way!
We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to:
• Help@Hand - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App - for your mental wellbeing approved by the NHS
• My Eva - an online financial expert to help with any money-related matters
• Buzz Brights Apprenticeships including - Customer Service Level 3
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training - Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Pension Scheme