Deputy General Manager

Working as a Deputy General Manager you will provide overall direction to operational management team responsible for the day-to-day running of the site, ensuring accurate and timely coordination between departments, continuous improvement of quality, and high levels of customer satisfaction., Operational Oversight: Oversee client requirements, ensuring seamless execution and prioritisation for customer satisfaction. Coordinate technical and compound activities to maximise efficiency. Implement and refine KPI systems to drive performance.

Customer Account Management: Lead customer account administrators, ensuring workshop and compound services align with client needs. Maintain compliance with client processes and schedules. Act as the main point of contact for customer interactions, including Dealer Network and Fleet clients.

Quality Assurance and Improvement: Ensure ISO 9000d compliance and oversee quality assurance processes. Address complaints promptly and implement improvements to enhance satisfaction.

Continuous Improvement: Applying lean management principles,Identify and implement operational and customer service improvements.

General Manager Support: Support the General Manager with strategic initiatives and site-wide projects.

Are you ready to make an impact in the automotive world? We're on the lookout for a dynamic General Deputy Manager to lead and inspire our client's operational team in the efficient coordination and management of a high-performance vehicle distribution compound.

If you thrive on delivering excellence and love being at the heart of operations, this role is your chance to shine!, Qualifications & Experience: Degree-level education (or equivalent) preferred, or 5+ years in operations, customer service, and/or quality management within a large, multi-functional site.

Skills: Strong budget management, advanced Microsoft Office proficiency, and excellent analytical abilities.

Key Strengths: Proven results delivery, effective communication, partnership building, and influencing skills.

Personal Attributes: Detail-oriented, highly organized, improvement-driven, and skilled at managing priorities and workloads.

Collaboration: Ability to engage effectively with stakeholders at all levels, both internally and externally.