Deputy Head of Patient Systems

The Deputy Head of Patient Systems will be responsible for overseeing the management of the Patient Systems Team (Acute and Community) incorporating Technical/Config staff and the System Management Team. They will deputise for the Head of Patient Systems and liaise with senior supplier teams to ensure prompt resolution to complex technical issues . Close work with all Programme Managers is essential and the management of transitioning project work successfully to BAU will be a key priority for this role., 1 Analyses and resolves highly complex IT problems where there is no precedent
2 Resolve highly complex problems and faults occurring in the operation of supported software systems
3 Makes decisions regarding the allocation of staff to work on specific tasks.
4 Identify and escalate unresolved issues to suppliers, promptly, ensuring all relevant information is included.
5 Contributes to short to medium term IT Developments.
6 Utilise project management expertise to assist teams with the implementation of IT Systems or services.
7 Provides input to the development of business cases within the department.
8 Ensure the necessary arrangements are in place to maintain or recover the delivery of supported application systems, in the event of any physical, technical or environmental disaster, providing continuity to the trust.
9 Monitoring the work of staff to ensure all work is carried out in a logical order and to agree timescales. Reallocating work as necessary and offering advice and guidance to staff as required.
10 Incidental contact within the care environment
Please refer to the attached Job Description and Person Specification document for a detailed list of responsibilities

Working for our organisation
North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospital here

After several years of ever closer working, North Mid and Royal Free London are planning to come together as one organisation to enable them to go further and faster in improving services for patients and the health of the local community than they can achieve separately. The merger of North Mid into the RFL group is currently expected to take place on 1 January 2025, subject to NHS England and Secretary of State approval.