Deputy Head of Security

To ensure the security and safety of the client team staff, contractors, working colleagues and consumer.

-To protect the assets of the client by following recognised best practice techniques/procedures

-To ensure the security and safety of the site as dictated by the site assignment instructions

-To effectively organise and manage all security team workloads as required without compromising quality of service provision

-To respond to emergencies and assist with the evacuation and searching of the buildings by following all requirements of the site Emergency Response procedures.

Main Duties and Responsibilities

-To ensure that at all times security team members are deployed effectively to post; operate all the required systems and conducting all required functions. Working in conjunction with the Head of Security, to ensure the seamless delivery of exceptional service standards to internal/external customers.

-To ensure that appropriate staffing levels are maintained with the necessary skills and provide all necessary training and development to ensure their competence in their respective roles.

-Parade, deploy and manage all security team members throughout their tour of duty. Ensure that security team members are correctly dressed at all times; that tasks are correctly allocated and performed and that incidents are effectively handled.

-To continuously demand the highest standards of service delivery from security team members by providing full briefings and guidance to them.

-To continually review the sites security strategy, finding best practice in the industry and implementing as necessary.

-To maintain an effective duty of care to security team members ensuring that all required procedures/policies relevant to: Health & Safety at Work legislation, Staff Welfare & Development Training, Disciplinary & Grievance, Discriminatory & Harassment, Alcohol & Drug Misuse, Equal Opportunities are correctly explained and followed, thus serving the best interests of the employee, Mitie and the client team.

-Undertake fair and efficient duty rostering of the team; allocate annual leave and overtime duties to prescribed procedures. Implement the company performance management mechanism, which should include the periodic monthly/annual progress reviews and complete probation reports for subordinates to prescribed deadlines.

-Monitor attendance and time-keeping records and take any required remedial action where necessary. Investigate and report to the Head of Security on disciplinary and grievance matters whilst providing leadership and support to sustain good team morale.

-Participate and contribute positively to the security team management. Attend meetings as required and provide reports and recommendations on the activities of the security operation.

-Be committed to Health & Safety and ensure that you are familiar with all Mitie/client Health & Safety policies and procedures. Police and encourage observance with all site security & safety policies, in particular ensuring that the access control, key control, smoking and Health & Safety policies are observed and enforced.

-Perform at the start/end of each tour of duty, in conjunction with fellow Shift Managers, verification checks of all the Control Room equipment ensuring that all systems are fully operational and where they are not, initiate corrective action. Where necessary, and in conjunction with senior line management, re-deploy security team members to act as substitute cover.

-Manage and control the response to all incidents in a timely and effective manner by directing the security team members. At all times the central aim should be to safeguard the assets of the client, ensuring that direction from senior line management is sought where appropriate. In particular, activate in part or in whole the client Emergency Response Plan where applicable.

-Ensure that the maintenance of contemporaneous records is conducted from which daily situation reports and handovers can be compiled and made available to senior line management. Maintain other such records as directed by senior line management to ensure that a full transparency of events and their handling is possible.

-Vary the protective deployment of the site security team members in accordance with the advised prevailing state of alert, as advised by senior line management.

-Manage the retention, issue and receipt of all site keys held or deposited within the control room, ensuring that accurate tracking and receipt records are maintained. Conduct at the start and end of each tour of duty an inventory checks and report any losses to senior line management as and when they occur.

-Direct and periodically supervise the entry and exit searches conducted by members of the site security team at the designated entry points as a part of the management of effective access control procedures. Dependent on the Security alert state.

-Manage the polite and effective processing of all telephone enquiries received in the control room. Process building fault reports where appropriate, passing and escalating to the correct helpdesk and if necessary, requesting the assistance of senior line management in resolving.

-Deploy off site members of the site security team as required for routine, or exceptional, supervision of non-security staff working at any recognised outstation or in the case of security equipment failure. Be prepared at all times to deploy staff in the case of an emergency event arising.

-At the start/end of each tour of duty ensure that the correctly prescribed unlock/lockdown procedures are conducted.

-During Corporate Events, liaise with the Shift Managers/Supervisors and assigned security team members, to ensure that adequate back up support is provided and that additional closedown checks are carried out after the event has concluded.

-Tour the site periodically to ensure that all is in order, to check designated areas and to ensure that all site security team members are carrying out their required duties effectively and responsibly. Such tours are to be recorded within the duty occurrence record.

-Ensure all patrolling and duty officers have the necessary equipment required to complete all their duty tasks in a safe and competent manner. Patrolling officers should at all times carry a two-way radio, any required keys for the areas concerned, and their Personal notebook (PNB)

-Have an awareness and understanding of the company's Corporate Responsibility Strategy and make a positive contribution to the local communities attending meetings and striving to meet targets and goals which will be given when candidate is appointed.

-Follow any such reasonable instruction as issued by the Head of Security or the client management team.

Experienced leader having a 'can do' attitude with strong interpersonal skills

-Be commercially and financially aware - able to manage all costs within work stream, including P&L to ensure correct margin obtained

-IT literate with working knowledge of MS Office and Excel

-Able to deliver transformational change

-Sets and maintains very high standards of delivery - attention to detail essential

-Able to demonstrate partnership approach to customer management and deliver exceptional customer service

-Environmental management awareness

-Have an excellent understanding of Health and Safety issues

-Driven to complete tasks above expectations

-Experience of writing detailed monthly reports

-Diligent, professional and flexible

-High degree of self-motivation and dedication to achieving excellence

-Effectively manages staff performance, provides regular and constructive feedback

-Enables others to excel

-Be prepared to undertake duty manager training and be part of the site duty management rota

-Have a flexible approach as the operation is 24 hours, and some weekend working and out of hours working will be required

Personal Characteristics / Attributes

-Must be self-motivated and results orientated with effective inter - personal skills and the ability to communicate at all levels.

-Highly organised with the ability to prioritise workload and delegate effectively to direct reports.

-Ability to mentor and develop subordinates, counselling and coaching as necessary.

-High degree of interest in their own personal development and future career progression.