Deputy Manager - The Drawing Room at Coworth Park

We care about your career and are known for having the absolute best people in the industry. When you join us as a Deputy Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. What you'll get As a Deputy Manager in the Drawing Room at Coworth Park, here are just some of the great benefits you will receive :

• Complimentary
stays including breakfast across the Dorchester Collection Hotels F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant
Social events that bring employees together including Summer party and Winter ball
• Amazing
benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
• Apprenticeship,
training and development opportunities
• 1,000
bonus when you recommend a friend
• Access
to immediate wellbeing advice, because We Care about our employees What you'll do You'll love what you do and take pride in delighting our colleagues our guests : will be responsible for overseeing the day to day running of the Drawing Room, This will include team management, financial performance and guest engagement to ensure our guests receive nothing but the best experience.
• This
is a role for a leader who wants to succeed, enjoys engaging with people and the art of delivering confident hospitality. will develop a positive culture of ongoing and constant feedback in the Drawing Room. Through taking a coaching approach, you will take the time to build strong working relationships with the team. will be assisting the Drawing Room Manager in managing the day to day operations of the Drawing Room, our beautiful afternoon tea room. You will be required to plan ahead to ensure we are set up to deliver success, this will include looking at upcoming bookings, liaising with the relevant department for any special requirements from the guest and working closely with the team to ensure they are in a position to deliver great service to the guest. will take full ownership of any guest challenges with the aim that we resolve this immediately and recover their experience. will know how to deal with uncomfortable situations and you will be able to think on your feet and live the spirit of kindness and generosity before process when dealing with difficult situations people are at the centre of what we do and as our Deputy Drawing Room Manager we want you to foster their development by creating a sense of belonging. want you to continue to evolve the offering to remain vibrant and captivating while bringing an element of curiosity to all our guests to enjoy what The Drawing Room has to offering through all its various services throughout the day.
• As a
leader we trust in you to strive for the best in class through the creation and upholding of standards, the encouragement of the team to succeed in the delivery of perfection and the constant stewardship of our brand. will ensure that the guests' experience always remains at the heart of what you do through engagement, creativity and passion. The items shared are the essence of a day in the life of a Deputy Drawing Room Manager, but we'll make sure you are provided with specifics on how we care for our hotel What you'll bring ideal candidate will have previous experience in a 5 star luxury environment as a head of department in Food & Beverage. values of, Passion, Personality, Respect, Working together and Creativity guide us each and every day. As a Drawing Room Deputy Manager you'll have the opportunity to bring these to life and continue to create our legacy.
• Communication is
what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English
is the primary language used in our hotel. You can comfortably communicate in this language. are a confident leader who strives daily in their workplace through their personal ambitions and the responsibilities that come with the role.