Deputy National Parking Manager

Sitting within the national parking team, but working with colleagues across the organisation, the Deputy National Parking Manager role will help us to drive efficiency and effectiveness through workload planning and organisation, as well as providing guidance and support to colleagues. This crucial role will help us plan and implement our business-wide parking objectives and to support key projects.
The Deputy National Parking Manager and is responsible for the line management of our Parking Coordinators.
This is a permanent full-time role for 37 hours per week which will be worked across 5 days from Monday to Sunday each week. The nature of the work includes requirement for regular rota'd weekend, public and privilege holiday and evening working. To accommodate this, a rostered 7-day contract will be issued as standard. There is also an expectation that this role may be required to be on-call on a rota’d basis to act as a weekend and evening escalation contact.
This role is offered on the basis of blended working, a combination of office based and the flexibility of some virtual working. The location of this post is at the Keystone Innovation Centre, Thetford, Norfolk. The post responsibilities cover the whole of England and the post holder will need to regularly travel (including some overnight stays) to sites across England as required by the role., The role will involve a wide range of management functions including:
+ People management.
+ National operational support.
+ External stakeholder support.
+ Project management.
Key work areas include:
+ Line management of a number of Parking Coordinators; supervise, plan and monitor their work, including management of rotas including evening and weekend shifts.
+ Communicate goals and deadlines to team members.
+ Ensure all work tasks falling within the Parking Coordinators remit, including customer relations, district support, supplier liaison and complaints handling are carried out to exemplary standard.
+ Assess team performance and provide feedback to employees.
+ Be the main point of contact for escalation of visitor correspondence, complaints and queries.
+ Support with and advise on car parking communications internally and externally.
+ Develop strong relationships both internally and externally to ensure that you and those around you are keeping up to date in parking developments, highlighting areas of potential improvement and development.
+ Maintain and develop administrative procedures and systems.
+ Ensure compliance with policy and procedures, including parking industry regulations and GDPR.
+ Manage day-to-day financial processes and monitor parking budgets.
+ Provide operational and technical car parking guidance and support to district teams.
+ Provide project support during the implementation of car parking management systems and initiatives in alignment with Forestry England car parking strategy.
+ Working with the Customer Relations team utilising our CRM Software system – Connections.
+ Working with the Membership team on projects, issues and membership complaints.
+ Organise recruitment and induction programmes for new employees.
+ Cover work of Parking Coordinators, as required to support peak delivery periods or to cover periods of leave.
+ Any other parking related tasks reasonably requested by your line manager., A reserve list may be held for a period of 6 months from which further appointments can be made.
Any move to Forestry Commission from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via fcerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

+ Proven experience of managing or supervising a team.
+ Strong leadership and communication skills in dealing with internal and external stakeholders.
+ Exemplary customer service skills, including experience of complaints handling.
+ Excellent organisational and time-management skills.
+ Decision-making skills.
+ Competent IT user with experience of Microsoft suite of applications (Word Excel, Teams and Outlook).
Desirable:
+ Knowledge of parking technology, systems and operating practices.
+ Strong account and stakeholder management skills.
+ Qualification - NVQ Level 3 or equivalent in any subject area., + Changing and Improving
+ Communicating and Influencing
+ Managing a Quality Service
+ Making Effective Decisions

Alongside your salary of £29,863, Forestry Commission contributes £8,651 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
+ A Civil Service pension with an average employer contribution of 27%, This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
To apply for this role, your application should be submitted via Civil Service Jobs and be completed no later than 23:55 on Sunday, 29th September 2024. As part of the application process, you will be asked to complete a CV and personal statement. The CV will be setting out your employment history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.
A Personal Statement (no longer than 750 words) explaining how you consider yourself a good candidate for the advertised role, taking into consideration how you meet our key work areas and Personal specification.
Please note we are provisionally expecting those candidates who progress to interview stage for this to take place on Thursday, 17th October 2024 via virtual/video conference. Please note date subject to change.
The interview will assess the listed Behaviours'. In addition, candidates who progress to the interview stage will need to deliver a short presentation, which will be assessed, using the following statement as your subject:
“What attracts you to the post of Deputy National Parking Manager with Forestry England and how does your knowledge and experience meet the job description and person specification”
The presentation should have a maximum of 8 slides and last no more than 10 minutes.