Deputy Operations Manager

We are looking for a highly motivated individual to work in conjunction with the Operations Manager within the Women's and Children's directorate working primarily with Paediatrics and cross covering in Gynaecology.
The post holder will be responsible in ensuring that resources are used effectively and efficiently and work with the staff, leading and coaching them to maximise their potential in support of their future career options.
The post holder in conjunction with the operations manager, and head of nursing will ensure that patient safety is maintained to the highest level. The post holder will be responsible to the development and performance management of staff to enable a seamless delivery of both inpatient and outpatient pathways for elective and non-elective care.
The post holder will be responsible for the development and performance
management of all non-medical staff to enable delivery of service.
The post holder will deputise for the operations manager and associate director as required., To be responsible for matching capacity to demand for services and for meeting all national and local target
To lead any extraordinary waiting list projects, engaging the appropriate staff and identifying all necessary resources
To be responsible for working with the information department to design
information reports that can assist project or operational outcomes
To act as lead for the business development of the directorate's services
Where changes in service delivery are required, write business cases outlining strategy and intended action
To be responsible for liaising with medical staffing and manpower co-ordinator on
the appointment of locums and substantive staff
To be responsible for identifying suitable clinical work patterns and ensuring timetables are correct
To investigate and respond to complaints on behalf of the directorate
To be responsible for making operational decisions on clinic formats, and
agreeing proposed changes to templates
For contracted services running across all Trust sites, to be responsible for
ensuring appropriate staff levels are available and for deciding appropriate action where services are not viable
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties
Provide an innovative, creative and developmental style of management
promoting patient centred practice
In conjunction with the matron and head of nursing be accountable for systems and processes to ensure consistency of care standards within sphere of control, to deliver safe and high quality care for all
Act as a credible role model
Develop and implement surgical initiatives using best practice guidelines
Provide and present complex information that may be of a highly complex/sensitive nature, when required to do so
Accountable for formulating local strategy and actions to deliver the targets and aspirations in the Trust strategy for the directorate
Responsible for a systematic approach to staff development ensuring that senior staff are appraised annually against KSF outline/descriptors and that their objectives and personal development plans reflect organisational, professional and personal requirements
Responsible for the provision of an appropriate learning environment suitable for the education of multi-professionals and for the on-going development of the staff
Identify and develop multidisciplinary team working within the departments and Trust
Improve the utilisation efficiency by reviewing the flexibility in meeting demands and improve communications between unit staff and other departments
Ensure that the users of the service are given appropriate information and that regular satisfaction surveys are performed and action taken as appropriate
In partnership with clinical colleagues, deliver commissioned levels of service within allocated resources and develop action plans to manage any variances
Establish the effective use of management information as a basis for problem solving and decision making
Ensure compliance of data quality standards and take appropriate corrective action
Use information in a timely way to monitor trends in activity/finance/incidents/complaints, etc.
Provide reports to the operations manager and associate director using qualitative and quantitative data
Ensure compliance with all waiting list and admissions and discharge procedure
Produce monthly capacity and delivery plans, and review and revise regularly to ensure achievement of key targets
Delegate responsibility to key staff, supporting and developing staff in
achieving set targets and responsibilities
Ensure that resources are utilised effectively and efficiently
Ensure all clinical and non- clinical staff are provided with the Job Description/Person Specification Template resources needed to undertake their role
Accountable for setting and monitoring clinical and non-clinical performance standards in the form of agreed key performance indicators/quality performance indicators
Lead in the promotion of the fundamental aspects of patient care sharing best practice to improve the patient experience
Ensure that all untoward incidents and near misses are reported within the sphere of responsibility in accordance with Trust policy. Also ensure that appropriate mechanisms are put in place to investigate serious clinical incidents, supported by the risk management team, and action is taken and lessons are learned and disseminated
Ensure that annual risk assessments are performed and appropriate action taken to minimise accidents, incidents and harm
Provide and preserve a positive reputation, providing a clinically credible workforce with a high level of motivation
Carry out continuous co-ordination and review of service provision, the outcome of which to inform plans to meet the service requirements agreed with commissioners
Identify cost improvements, service developments and income generation opportunities
Lead on implementing high quality recruitment, selection and retention practices in order that the departments have the appropriate staffing resources to provide a high standard of patient care
Regularly review staff performance through the Trust appraisal system, to identify potential developmental needs and set relevant objectives and review for staff
Provide a safe learning environment where high standards of confidentiality, privacy and dignity are maintained.
Communicate effectively on a regular basis with senior professionals regarding the Trust's objectives, plans and business developments
Work with the matron, head of nursing, operations manager and associate director on the implementation of all Trust HR policies including discipline, sickness and absence monitoring, and liaise with HR on relevant procedures
Provide a safe learning environment where high standards of confidentiality, privacy and dignity are maintained
Manage and monitor budget expenditure both pay and non-pay, so that cost effective and efficient services are delivered
Monitor expenditure against agreed budgets and identify any actual or potential deviations, escalating as appropriate
Work with supplies and procurement staff in obtaining best value in procurement of supplies for all departments within sphere of responsibility
Represent the directorate/Trust at meetings and forums as appropriate
Work with senior personnel in order to maximise service development, business planning, service delivery and clinical governance
Explore with senior personnel different systems of working to maximise efficienc