Deputy Patient Access Manager

The Deputy Patient Access Manager (DPAM) reports to the Patient Access Manager and is responsible for the effective leadership, direction, evaluation and administration of the Patient Access functions for their specific HCA UK Hospitals. The DPAM's role is to lead the management and progressive development of high quality and customer responsive services, to maximise revenue capture and contribute to achieving the Hospital's Business Plan. This includes active contribution to Revenue Cycle and to the overall management of the Hospital and its business. Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other's may think this is just a role in Patient Access, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis. What you'll do:

• Responsible for the leadership, direction and management of the day-to-day operational aspects of a high volume and pressurised environment.
• Ensure a 5 service is provided by our patient access team to all internal and external stakeholders.
• Manage patient pathways to ensure patient access service runs smoothly.
• Provide effective leadership and demonstrate exemplary remodeling to ensure a seamless patient pathway.
• Ensure that the Patient Access Team greet all patients and visitors with a friendly and professional demeanour, providing an exceptional welcome experience.
• Management of staff appraisals and professional development plans
• To act as the point of escalation for Patient Complaints ensuring complaints relating to service are dealt with timely and professionally and any corrective action are undertaken or escalated immediately to the PAM
• Comply with all HCA policies and procedures, and support the Patient Access Manager to ensure the team are fully compliant.
• Work collaboratively and effectively with all facility staff, revenue cycle teams and third party sponsors.
  
  Problem solving ability including patient and consultant complaints
• Excellent customer care skills.
• Computer literacy including Microsoft Office - Excel.
• Excellent verbal and written communication skills.
  
  Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You'll be eligible for:
• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
• Private Healthcare Insurance for treatment at our leading hospitals.
• Private pension contribution which increases with length of service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced Maternity and Paternity pay.
• Corporate staff discount for all facilities including Maternity packages at The Portland.
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
• Discounts with over 800 major retailers.
Diversity and Inclusion Patients first. Colleagues always. That's the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we're creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential. We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That's why we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitmen