Deputy Reception Manager

Assisting with the line management of the Outpatient reception team. Supporting the manager to ascertain that annual leave and sickness is managed and recorded accurately for staff directly managed and that adequate cross cover arrangements are in place. Support the manager to develop staffing rotas to ensure adequate cover of all areas within the MKUH Outpatient footprint. Assist with the management of sickness absence in accordance with the Trusts Policy and Guidelines, completing sickness absence forms for submission monthly. Implement Trust systems for managing individual performance and for resolving poor performance. Be responsible for continuing personal and professional development of staff and undertake yearly appraisals and escalate to the manager any concerns. Assist with the recruitment of staff with the appropriate skills to support the needs of the service. Escalate training needs, including business systems, of staff are met to be able to provide patient focused service to
the manager. To assist to develop, deliver and monitor training and awareness sessions for administrative staff within the Outpatient Administration Team Ensure induction of new staff to the Team and ensure that they are fully trained on policies and procedures relating to the Outpatient Administration Team Work with the manager to ensure that Standard Operating Procedures are adhered to by all administrative staff within the Outpatient Administration Team Work with the manager to ensure that there is a high quality of patient data entered onto the eCare system by staff and this is maintained throughout the Outpatient Administration Team. Please refer to the job description for further details.