Deputy Registrar of Births, Deaths and Marriages

Are you customer focused, a committed team player, able to work accurately under pressure and have a flexible approach towards work?

If so, West Northamptonshire Council Registration Service wants to hear from you.

The Registration Service has the statutory duty to register all life events that happened in the West Northants area (births and deaths) and to conduct and register all civil marriages and civil partnerships that occur. It also offers many other services such as Citizenship ceremonies, copy certificate production, and celebratory ceremonies such as Naming or Renewal of Vows.

The service operates from 3 different locations within West Northamptonshire, Northampton Central Library, Towcester Forum, The Abbey in Daventry and conducts ceremonies at over 40 approved venues.

The service now seeks two full-time Registrar of Births and Deaths/Deputy Superintendent Registrar who will deliver excellent front-line customer service for the citizens of West Northamptonshire.

These full-time position will be based at either our Daventry Abbey Centre office or our Northampton Central Library Office, please could you express your preference in your application to assist with shortlisting.

What will you be doing?

After completing the required training your main duties will include:

• Interviewing relatives following a birth or death



• Interviewing people who are planning a civil ceremony



• Completing computerised and paper records



• Issuing birth or death certificates and taking payment for these



• Keeping accurate records



• Performing civil ceremonies


This post will act on behalf of the statutory post-holders of "Registrar of Births, Deaths and Marriages" and "Superintendent Registrar", and therefore you will be required to comply with the requirements of the Disqualification to Registration Office criteria, and as a user of government-provided software, you must pass a DBS Basic Check for Baseline Personnel Security Standards.

Assessments/interviews will be held on 2nd September

You will need to be customer focussed, and organised, with good IT and numeracy skills

Demonstrate effective use of Office 365 (incl. Teams, OneDrive, etc.) or willingness to undertake training during the probation period.

Experience of dealing with customers confidently, politely and courteously using excellent communication skills especially where the customer's first language may not be English

At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

We offer a wide range of benefits to our employees, these include:

• Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.


• Cycle to Work scheme.


• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.


• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.


• Car Lease scheme


• Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.


• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.


• Ongoing training and development opportunities.


• A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).


• Our West Ways of Working - We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.


• Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.