Deputy Service Manager

We have an exciting opportunity for a Person Centred Deputy Service Manager to join our team in Brent! You will support the Service Manager in leading a team to deliver housing related support to a range of vulnerable people who have been or are at risk of homelessness. Help us, to try make a difference to the lives of our participants. You will support your team to deliver high-quality, trauma informed services which are individualised to participant needs. You will ensure contract compliance with our commissioners and provide excellent leadership to your team. Shift Pattern: Monday to Friday, varying hours (Early Shift: 8am - 4pm, Late Shift: 10am - 6pm). You may also need to support outside these hours as the service requires., LINE MANAGEMENT/LEADERSHIP

• Provide leadership to employees throughout the employee life cycle.
• Hold regular, high quality one to ones and team meetings, support effective teamwork and communication.
• Build and manage effective relationships across the organisation and ensure consistent communication, whilst upholding SIG's values, policies, and procedures.
SERVICE DELIVERY
• Support the Service Manager with the day-to-day operational delivery of the service and work directly with colleagues, residents, participants, and other stakeholders to provide a high-quality, holistic service which meets the presenting needs of all relevant stakeholders.
• Ensure service responsibilities and requirements are carried out effectively.
• Support the Service Manager to ensure the service an
  
  The age eligibility criteria for the service is adults between the ages of 18 to 60, who are identified to have low/medium support needs. Some of the needs we support are:
• Single homeless between ages of 18 to 60
• Socially excluded individuals
• Ex-Offenders
• People with substance misuse
• Mental Health (Low)
• Learning disability (Low/Medium)
• Women who have come from domestic abuse environments and situations who may need low level support as part of their resettlement following a move on from a refuge or other safe domestic abuse supported accommodation., We are looking for someone who can embrace difference, and is passionate in providing high quality, effective person centred support to staff, colleagues, and our participants. We're looking for someone who embraces our values of Inclusivity, Empowerment, Ambition, and Transparency and can advocate for these in everything you do. You will be confident in team leadership, and be proactive and adaptable, able to use your initiative to tackle challenges and day-to-day matters., Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Ability to follow organisational policies and process in line with external governance
What we would like, but not essential:
• Previous experience in people management and development
• Understanding, knowledge, and/or practical application of key legislation - Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
• Understanding of Housing Management, including voids and evictions
  
  Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.