Deputy Shop Manager (Carmarthen)

We have a fantastic opportunity for an enthusiastic and passionate Deputy Shop Manager, who loves working with people, to work 15 hours (2 days) per week., As a Deputy Shop Manager, you'll join our friendly and experienced paid team in our busy charity shop. The Carmarthen shop trades 7 days a week; as Deputy Shop manager you'll work 2 days (15 hours) a week. Your main duties will be ensure efficient stock management from point-of-donation to point-of-sale, supervising a team of dedicated volunteers and leading by example in providing excellent service to our supporters.

About our Carmarthen shop:

Carmarthen shop is located in a busy walkthrough shopping mall in Carmarthen town. The shop is well supported with donations and is very busy, requiring a high volume of donations to be received and processed. Attention to detail is a must, as well as maximising every inch of space. The windows are a great opportunity to highlight some of the items available for sale, and demonstrate the merchandising skills of the team.

The team are always looking for new opportunities to generate income outside of the shop, including taking part in any of the shopping centre or community events. The team pride themselves on providing excellent customer service and are one of our top shops for lottery ticket and Christmas card sales.

The Carmarthen shop's opening hours are Monday to Saturday 9.00am to 5.00pm and Sunday 10.00am to 4.00pm.

We would love to hear from candidates who are able to work well within a small team, has previous retail experience, possess a great attitude and willingness to learn and has a drive to provide excellent customer service that will enable the shop to maximise sales and profits to support the fantastic care Ty hafan provides to children and their families.

Ty Hafan's ambition is that when a child's life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

At Ty Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families' homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition - we know that every one plays a huge part in making sure that no family faces their child's short life alone.

Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child's short life, at end of life, through bereavement and beyond.

Our Values: At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.

Group Personal Pension Scheme with an employer contribution of 5%
Annual holiday entitlement of 25 days (rising to 27 with service) ,plus Bank Holidays (based on FTE).
Life Assurance (Death in Service benefit)
A comprehensive induction plan and learning and development opportunities
Employee assistance program, which provides a range of free services including counselling, financial and legal support
Unlimited access to a 24/7 online GP as well as a range of other health experts
Healthcare Cash Plan - claim back the cost for appointments and treatment such as dental, optical or physi
Cycle to work scheme, technology and mobile phone benefit
Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop).
Retail bonus scheme (subject to Shop Performance)
Tŷ Hafan currently has 17 charity shops, geographically spread from Aberystwyth in the west of Wales to Cwmbran in the east. Our dedicated Retail team plays a key role in raising essential funds to enable Tŷ Hafan's care provision through our hospice and community programmes which support life-limited children and their families in Wales. We strive to be an innovative, supportive, and agile team, working to collectively deliver ambitious goals.

Our retail network raises money for the Charity from the sale of donated goods (mainly clothing, bric-a-brac and household goods) to the general public, a small amount of bought-in 'new' goods, and the sale of tickets for the charity's 'Crackerjackpot' weekly lottery. Income is also generated from cash donations, gift aid on donated goods and the sale of waste clothing and household goods to recycling merchants. Each salaried Shop Manager is supported by 1 or 2 salaried deputies or a salaried Sales assistant and a team of volunteers.

About Tŷ Hafan