Deputy Soft FM Manager

The Estates and Facilities Department is at the heart of keeping our hospital running smoothly, ensuring our clinical colleagues can focus on delivering exceptional care. We are seeking a proactive and enthusiastic Deputy Soft FM Manager to join our dedicated team. In this key role, you'll be leading and overseeing a range of vital services, ensuring the consistent delivery of top-quality soft facilities management. You'll play a critical part in identifying and implementing improvements that keep our hospital environment safe, clean, and welcoming for patients and staff alike. Why Join Us? This is more than just a job -- it's a chance to make a real difference in how our hospital operates. You'll be joining a dynamic and supportive team, with opportunities to develop your skills and take on exciting challenges. Your work will directly impact the hospital's daily functioning, contributing to an environment where exceptional care thrives.Main duties of the job What You'll Do As our Deputy Soft FM Manager, you'll take charge of several essential services, including:

• Security, cleaning, laundry, pest control, portering, patient catering, and more.
• Overseeing and collaborating with our PFI contractors to ensure service excellence.
• Monitoring and auditing the performance of key service providers while building and maintaining strong partnerships.
• Your initial focus will be on enhancing our Security provision and Waste Management, with an eye to streamlining and refining other areas in the long term.
Key Responsibilities
• Lead and Oversee: Step in for the Soft FM Manager when needed, managing a full portfolio of soft services.
• Be a Key Liaison: Take charge of patient catering, linen, and uniform services, while being the point of contact for security matters.
• Hands-On Involvement: Develop training programs for NHS staff in conflict resolution and de-escalation. (We'll support you to obtain your SIA card!)
• Champion Waste Management: Collaborate with the Environmental Manager to ensure efficient, compliant waste disposal.
• Support the Team: Oversee recruitment, training, safety, and welfare of function staff, ensuring they're equipped to provide the best service possible.
• Partner with Contractors: Maintain high standards with outsourced services, auditing performance, and ensuring compliance.
• Stay Involved: Participate in review meetings, working groups, and committees to ensure a seamless, efficient environment.
  
  Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality. The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview. For a street view tour: https://royalpapworth.nhs.uk/virtual-tour