Deputy Team Leader - Outpatients and DTU

We have an exciting opportunity for a Deputy Team Leader to join our administration team within the Cancer Directorate. Working within our Outpatients and Day Treatment Unit you will be responsible for taking a lead in the training and induction of new staff, ensuring that processes are adhered to and adequate staffing in place to support the smooth running of these areas so that the patient experience is the best it can be. The post also has a supervisory element and would provide an excellent opportunity for anyone seeking to build upon their NHS experience and knowledge who is ready to take on more management responsibilities. Whilst in post we would be able to offer you training and work with you to ensure that you have the right skills to continue to develop your career within the NHS. In return we expect you to be motivated and hard working with a positive approach to providing excellent customer service., The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. In addition, the post holder will provide leadership to designated admin teams and act as a mentor for new members of staff., 1. Deputise for the Team Leaders when necessary, holding, attending and taking minutes at any meetings in his/her absence and liaising with Access & Performance Manager as required. 2. Provide leadership and take appropriate action in order that any urgent leave/sickness is covered. Take responsibility for holding appraisals, one to ones and return to work meetings where required and as appropriate. 3. Together with the Specialty Coordinators be responsible for regular performance reviews of Assistant Specialty Coordinators and ensure training or competency issues are fed back to the relevant Team Leader. 4. Have an understanding of the Trust HR policies and conditions of services, including sickness, absence, staff training (including statutory and mandatory), and performance and conduct procedures. 5. Consistently review admin processes with the aim to continually improve the effective and efficient service delivery and department dynamic. 6. Support with the development of Standard Operating Procedures and work closely with the Team Leaders to ensure that all administrative staff are following correct procedures and tasks are undertaken in a timely manner. 7. Support the recruitment and induction process for administrative staff, short listing and interviewing candidates. 8. Support the setting up of new clinics / maintenance of existing clinics and liaising with clinicians and specialty co-ordinators as necessary. 9. Contribute and take a lead role as necessary in department wide local projects such as clinic re-profiling. 10. Together with the Team Leaders be responsible for all data quality issues occurring within the team and support the Team Leader with responding to queries both direct from patients and via PALS, and to support the Access and Performance Manager in responding to formal written complaints. 11. Manage the storage of medical records for the directorate, ensuring that culling is carried out at the appropriate time and that Trust policies are adhered to. 12. Carry out any other duties as directed by the Team Leader. This may cover a wide range of duties including providing cover for other teams' roles at or below this band and coordinating and managing agreed projects. Training of new Starters: 1. Take responsibility for creating induction timetables for new starters, including booking Trust and local training courses. 2. Deliver training objectives for new admin staff members and sign off competencies to ensure that they have the knowledge and skills to carry out tasks effectively and efficiently, delivering ad-hoc refresher training sessions as required. 3. Act as a mentor for new admin staff members and ensure a designated buddy is allocated within their area of work. 4. Take responsibility for locally held databases and software including keeping electronic induction and training documents up to date including regular updating of contact lists and floor plan. 5. Ensure that all Specialty Coordinators within the department have an accessible and up to date 'handover' available. 6. Act as a SuperUser for all department systems and software and train other SuperUsers as required. 7. Liaise with other departments as necessary to share learning/information and deliver training to other staff as required within the directorate e.g. Radiotherapy. 8. Attend quarterly floor meeting and feedback to admin team on departmental training issues/new process updates. 9. To be responsible for training new admin staff on patient pathways in ensuring that can support adherence to both local and National performance targets including stopping of treatment target clocks within EPR when patients are discharged back to their GP. 10. To be responsible for training new admin staff so that they can maintain accurate and up-to-date PTL's (waiting lists) within EPR in conjunction with the Access and Performance Manager, including the timely adding of patients to appropriate waiting lists and taking appropriate actions to ensure patients are treated in clinical priority and breach date order. Other: 1. To undertake audits and assist with improving data quality. 2. To comply with the requirements of the Data Protection Act, Access to Health Records and legislation issued in relation to confidential data., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

• Good general level of education (e.g. 5 GCSEs grade C or above or equivalent)
• EPR Trained, Ability to prioritise and plan
• Evidence of team working, Excellent communication skills both written and verbal
• Previous expderience within the NHS/Public Sector
Desirable criteria
• Supervision of Staff, Ability to communicate effectively with individuals at all levels
• Attention to detail and ability to work to tight deadlines
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Full Time - 37.5 hours per week - 6 months Fixed Term Contract