Design Researcher - 12-Month FTC

Our Research team are great at understanding customers and creating insights from research data! We apply customer research methodologies, running strategic & tactical projects, interpreting the results and delivering clear, well thought out insights that guide business strategy and inform and shape Design.

Working together with other teams across Lloyds Banking Group, you'll get to grips with key business challenges and influence them on the research requirements.

You'll have experience of being a great partner with research agencies, crafting clear briefs and working with agencies to deliver. As we also bring some research in-house, experience of delivering quantitative research end to end would be an advantage. This includes taking raw data, analysing, interpreting and translating into clear insights.

Attendance at research can be involved (can sometimes include evenings) as well as occasional meetings with agencies and other people working on our projects - this may involve travel.

• Experience working closely with design and product teams to identify and prioritise the right research questions


• Ability to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction


• Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews


• Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities


• Ability to communicate and influence wider business stakeholders with clarity and conciseness


• Experience combining qualitative and quantitative methods


• Ethnographic experience (such as contextual enquiry or diary studies)


• Experience triangulating research and data from different sources to tell compelling customer stories


• Experience with accessibility research and/or vulnerable customers


• Willingness to share your expertise and learn from others
  
  Lloyds Banking Group is the UK's leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We've placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years., Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.


We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%


• An annual performance-related bonus


• Share schemes including free shares


• Benefits you can adapt to your lifestyle, such as discounted shopping


• 30 days' holiday, with bank holidays on top


• A range of wellbeing initiatives and generous parental leave policies


Ready to start growing with purpose? Apply today and let's create something extraordinary together!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.