Desk Based Account Manager

We are looking for a Desk Based Account Manager to join our growing sales team. The purpose of the role is to work alongside our field-based Account Managers and Account Directors to build long lasting relationships with our customers, understanding their IT strategy and requirements and how we may be able to support them achieve their goals through technology whilst growing our SME customer base. As a Desk Based Account Manager, you will be responsible for:

• Proactive customer engagement - minimum of 1 call/interaction per month and account review is completed.
• Meet and exceed all sales targets and KPIs set by line manager for new business and retention.
• Building of account development plans to understand the white space analysis in our customer base and where potential upsell opportunities are.
• Identify any retention risk and update save strategy plan.
• Uncover opportunities and create win strategies within the allocated base of Customers.
• Complete utilisation of CRM for all customer engagement and updates, including forecasting and pipeline management.
• Following agreed sales methodology for all leads and opportunity management
• Own and develop Personal Development Plan that fits with the teams direction and focus.
• Work closely with the sales support team to ensure that the customer receives an exemplary service on a daily basis.
• Attend all mandatory training sessions.
• Provide accurate and consistent performance forecast to line manager.
• Drive Customer Marketing Campaigns ensuring relevant content is nurtured to the Customer Base
  
  A minimum of 1 years experience within a B2B selling environment
• Demonstrable track record of hitting targets for at least a period of 6 months.
• Proven track record of consistently achieving new business targets
• Excellent skills in MS Office (Word, Power point, Excel)
• Ability to work well under pressure and meet deadlines
• Have strong communication skills
• Experience in using and completing CRM systems
  
  Intercity Technology provides reliable and secure technologies in communications, cloud and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far:
• Customer Net Promoter Score of +85
• Gold Award Investors in People Accreditation
• 3-star World Class Best Companies accreditation, and for 2022 and 2023:
• The no. 1 best telecoms company to work for
• The 9th best company to work for in the Midlands
• The 34thbest large company to work for in the UK
• Platinum Eco Vadis rating
We select candidates with the right skills, experience and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to preemployment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications.We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.