Desk Based Account Manager

We are looking for a tenacious Desk Based Account Manager to join our team in our Head Office in Ammanford., The role of Desk Based Account Manager is a new position for LBS and is focused on proactive outgoing calls to customers new and existing.

• Desk Based Account Managers will be the route to identifying our customers needs with 'real time' feedback, to allow us to adapt quickly to meet customer and market challenges
• Supporting our branches and specialist divisions by contacting customers who are lapsed/dormant or new (without spend) to push the full LBS group offer.
• Analysing our internal and external ledger set ups and supporting internal and external colleagues
• Project Tracking
What will I be doing?
• Driving new business initiatives to a wide range of customers across multiple brands
• Through consistent planning, make the most effective use of time as a resource to achieve objectives
• Developing lapsed/dormant/new relationships
• Ensure all customers are fully aware of the LBS group offer, selling our 'one-stop shop' to all customers
• Welcome calls to New Accounts to establish their needs and assessment of ongoing requirements
• Use of CRM system to maintain, qualify and re-qualify accurate records of existing customer contacts and data allowing to maximise opportunities
• Project Tracking - Using Barbour software to locate and identify potential projects/subcontractors for LBS Account Managers and branches.Data would need to be logged in a format that allows regular follow up through to quote/order success (previous experience of these Barbour/Glenigan would be helpful, but full training given).
  
  Prior experience of making successful targeted outbound sales calls to warm and cold customers
• Follow Up - An essential part of this process - ensuring that all leads/projects are logged and are followed through to completion with all internal stakeholders
• Managing customer feedback
• Dealing with and overcoming objections
• Ability to quickly adapt as and when business priorities change
• Managing and building key internal and external stakeholder relationships
• Excellent communication and interpersonal skills with the ability to relate to a broad spectrum of individuals
• Ability to work on your own initiative.
• Attention to detail, organised.
• Excellent customer service skills.
• Sales negotiation skills.
• Good Knowledge of Excel
  
  Some of the benefits of working for us include, Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Death in Service benefit, formal training and career progression opportunities.
Hours of work: An average of 38.75 hrs per week Monday to Friday from between 8am and 5pm National Minimum Wage