Detention Custody Manager

We are recruiting for a Detention Custody Managers to join our Justice & Immigration team at Yarl's Wood Immigration Centre - a fully contained residential centre housing adult men and women. We focus on decency and respect in all aspects of care for our residents and use continuous innovation to further improve and develop our service.

Supporting the Duty Director with the management of functions and services, planning and co-ordination of the centres daily operations that may include the provision of out of centre escorts/transfers, the care of vulnerable residents and the management of incidents.

You will manage the deployment of staff to ensure service delivery and contractual compliance whilst monitoring the attendance of direct report staff and assist the wider operation of the Centre - this includes contributing to the delivery and achievement of relevant performance measures, contract outcomes and locally agreed targets including KPIs.

You will be keen to coach, support and empower staff to maximise their performance and ensure values, ethical standards, equality and diversity, policies and procedures and contractual requirements are met.

Daily key duties will include overseeing roll count procedures, undertake key, radio and BWC checks, manage and dispatch escorts and bed watches in accordance with local instructions. Additionally, you will take command of incidents as required to contain and minimise the effect of the incident in accordance with any contingency plans.

You will implement and monitor effective Assessment, Care in Detention and Teamwork (ACDT) systems to minimise suicides and bullying within the Centre.

To be considered for this role you must demonstrate that you have similar experience within a management role. Ideally, you will hold a relevant Management Qualification i.e. CMI level 3 or equivalent, or significant operational experience preferably within a secure setting or have worked within security of a physical or procedural nature.

You should have a proven track record of managing incidents preferably within a secure environment. You must demonstrate an understanding of Detention Centre Rules, DSO's and commercial contract requirements.

We are looking for someone who is confident and credible, with strong communication skills and has the ability to influence, plan and organise to achieve high outcomes.

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

A place you can make an impact - Take pride in work we do, and it really does matter. Work directly with asylum seekers and gain career satisfaction by providing the support that is required.

A place you can count on - Work with us, you'll have direct access to training, development, support to grow. There is career opportunity to progress within the AASC contract.

A place for you - We believe in putting people first, so we welcome you, we look after you and we support and empower you to care for asylum seekers and each other.

What we offer

• Pension - up to 6%


• Employee Assistance Programme


• Chance to contribute to innovation in the Immigration sector


• A company passionate about diversity and inclusion


• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality


• A safe and supportive culture


• Employee Assistance Programme


• A safe and supportive culture


• The chance to make a positive difference to people's lives.


• Training Fees paid


• Free on site parking