Devices Junior Windows Engineer

The Devices team sits at the heart of the colleague experience at ITV, delivering solutions to complex problems to enable ITV to deliver on its strategic objectives. We work at pace but recognise work should be enjoyable, empowering everyone to have a voice and encourage collaboration and debate. The team are responsible for the management and lifecycle of ITV's Mac, Windows, iOS and print devices, along with Antivirus and Windows Endpoint Privilege Management (EPM) enabling ITV with the latest features and innovations. The Junior Windows Engineer is responsible for working with other Engineers and the Tech Lead to design, deliver and support the Devices Roadmap delivery with a particular focus on Windows, SCCM, Intune, Antivirus and EPM solution as well as developing a range of capabilities across the team. You will also work closely and collaboratively with other Product teams to share learnings, provide expertise and support to deliver against the wider Workplace Technology strategy and roadmaps where required. Main responsibilities

• Take ownership of incidents and see them through to completion with assistance from other members of the team
• Troubleshoot, support and provide information to assist in incident resolution.
• Contribute towards documentation and process creation
• Create material to allow end-users to self serve
• Identify areas for personal development which will contribute towards the overall success of the team.
• Develop understanding of the Agile way of working
• Assist the Business Analysts with requirements gathering
• Support the delivery of the Devices Roadmap, including migrating to modern Windows management using Intune and Autopilot.
• Package and deploy applications across ITV's device management platforms.
• Manage and maintain monthly patching cycle and reporting
• Maintenance of Antivirus estate
• Identify opportunities for continuous improvement within the Devices estate.
• Work closely with the other Devices Engineers to ensure both operational and project activities are delivered without disruption to ITV.
• Run test scenarios to ensure new features and functionality are released to a high standard.
• Keep up to date with new technologies and trends within the wider industry and identify areas where these could be applied to ITV to deliver against the More than TV strategy.
  
  Industry qualifications with SCCM and/or Intune
• Industry qualifications for Windows OS
• Solid experience of managing SCCM and/or Intune in a large (1000+) environment
• Experience of packaging Windows apps as well as Windows patch management using tools such as WSUS.
• Able to translate technical implementations into business friendly explanations and to demo functionality and encourage and foster feedback
• Focused on delivering secure, technically sound products that don't compromise on user experience
• Knowledge of industry trends and demonstrable proactive approach to staying on top of developments in the Device Management space.
• Demonstrable experience of working in a collaborative way with other team members to deliver solutions
• Experience of Antivirus management and Privilege Management consoles are beneficial.
Other things we're looking for (key criteria)
• Passionate about technology
• Understanding of the importance of cybersecurity
• Proactive, self motivated
• Good technical, troubleshooting and analytical skills
• User experience focused
• Demonstrable ability to effectively prioritise and execute tasks in a high-pressure environment is crucial.
• Knowledge of ITIL
• Media industry experience preferred but not essential
  
  Shaping culture is in the DNA of ITV. So, it's not surprising that you'll find us in every home in the UK, our productions are famous all over the world and we're at the forefront of the digital streaming revolution.
When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact's felt in the business, but big enough that your impact reaches millions of people. Come develop your skills, change TV and the course of your career. Don't just watch it. Be part of it. Join ITV.


• Flexible working with a range of options to suit everyone
• Generous holiday allowance, plus you can buy more
• Annual bonus opportunity
• Competitive pension contribution
• Save as you earn - with an opportunity to buy ITV shares
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life