Diagnostic Appointments Co-ordinator

An exciting opportunity has arisen in the Imaging department based at Liverpool Women's Hospital for a part time (22.5 hours per week) Band 3 Diagnostic Appointments Co-ordinator to join the team on a permanent basis.
The successful candidate will be responsible for the efficient booking and scheduling of all imaging appointments, whilst maintaining government targets, in accordance with the Patient Access Policy. This will include the monitoring and validating waiting lists and the building of additional clinics where required., The post holders will possess the ability to work autonomously, using their own initiative, supported by the Operational Support Manager as required, as well as working as part of the Diagnostic Clerical Team to deliver the highest standards possible for patients, hospital staff and any other person their duties bring them into contact with.
The postholders will be senior members of the administrative team within Imaging and will support and guide the Imaging Clerks when scheduling appointments., + Complete responsibility for Diagnostic clinic diaries, utilising an excellent knowledge of the clinics, the duration of appointment times as directed by the clinical imaging team.
+ Production of letters which inform patients of the appropriate appointment times. The bookings can require sensitive negotiations with patients relating to their availability for clinic, with consideration being given to the correct application of the Patient Access Policy.
+ Support colleagues and Imaging Clerks in the handling of complex bookings, and potentially complaints and PALS queries, in relation to imaging.
+ Register new tertiary referrals for imaging onto local systems within 24 working hours of receipt ensuring Referral to Treatment pathways are started / continued appropriately.
+ Undertake analysis of waiting list information to ensure appropriate scheduling of patients and clinics in the correct order and undertake data quality reviews and action as appropriate.
+ Organise interpreters where necessary, for patient appointment and maintain records of such bookings for future reference.
+ Maintain and update the imaging waiting lists when clinically reviewed. Prioritise urgent patients and ensure government targets for routine patients are being met. Highlight immediately any conflicts that might mean patient waiting time targets could be breached.
+ Be aware of, and adapt to, any changes in trust policy and general operating systems.
+ Flag up the need for cover when annual leave is booked or cancel clinics accordingly.
+ Provide clinicians with patient details for those who do not attend or repeatedly cancel for a clinical review to be undertaken with a view to discharge.
For a full description of Main Duties and Responsibilities, please see the attached Job Description and Person Specification.
Posts advertised to 'internal staff' are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.
Liverpool Women's NHS Foundation Trust has a responsibility and is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and for ensuring that they are protected from harm. Every employee of the Trust has a responsibility and is duty bound always to act in the best interest of a child or adult about whom we may have concerns.
Trust policy requires the cost of DBS applications be recovered via salary. The amount of £21.50(standard) or £41.50(enhanced) can be deducted from salary, in manageable monthly instalments for up to 3 months following commencement in post. DBS applications submitted from 2nd December will be subject to the new DBS fee of £26.40 (standard) and £54.40 (Enhanced).
The Trust is committed to creating a well-managed,flexible working environment that supports staff & promotes welfare & development. We are committed to promoting equality and diversity;we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community.We operate Zero Tolerance to aggression, violence, bullying and harassment.We will make reasonable adjustments to ensure our recruitment & selection process is accessible to all.Flexible Working applications will be considered.
If you are disabled and have special support needs in applying for a job, attending for an interview or in undertaking any tests as part of a selection process, please contact the Trust's recruitment team on and someone from that team will ensure that the recruiting manager is aware of your particular needs.
Please Note: new entrants to the NHS will normally commence on the first paypoint of the relevant band.
LWH has a responsibility & is committed to safeguarding & promoting the welfare of children, young people & vulnerable adults & for ensuring that they are protected from harm. Every employee of the Trust has a responsibility & is duty bound always to act in the best interest of a child or adult about whom we may have concerns.
Liverpool Women's Hospital is committed to having a workforce that is representative of the communities we serve. To this end, we particularly welcome applicants from racially minoritised backgrounds, who have a disability, or are members of the Armed Forces, Reservists or Veterans.

Band 3
Liverpool Women's NHS FT became part of NHS University Hospitals of Liverpool Group (UHLG) in November 2024, following the coming together with Liverpool University Hospitals NHS FT. UHLG was born from a shared aim to improve the care we provide to our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
At Liverpool Women's Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments.
We believe that this, along with a strong dedication to research and innovation, makes us the specialist health provider of choice in Europe for women, babies and families.
Liverpool Women's has an excellent reputation and is a centre of excellence. It is an exciting environment to work in and a great place to develop your career for many years to come.
We invite you to review why Liverpool Women's Hospital is a great place to work: https://vimeo.com/556197652
We reserve the right to close any vacancies from further applications when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role., Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families.
We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.
The Trust is constantly innovating and evolving it's services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.
Check out why Liverpool Women's NHS Foundation Trust is a great place to work using the links below:
Video: https://vimeo.com/556197652
Online brochure: https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf