Diagnostics Systems Support Assistant - Band 3

All of our Radiology departments across the seven hospitals dispersed across Lincolnshire use Digital Imaging at the centre of patient Care.

With the addition of three Community Diagnostics Centres (CDC) we are looking to expand our small team to support the various IT systems, digital modalities and their clinical users and operational workflow across these sites.

Being part of the Diagnostics Systems team you will support users in bridging the gap between ICT and clinical process using cutting edge technologies and give customer support., Reporting to the Diagnostics Systems and Performance Manager the post holder will provide operational support to the users of the Picture Archive and Communications System (PACS) and the Radiology Information System (CRIS), support the National Breast screening service (NBSS) within Radiology and the wider community via mobile services.

The post holder will undertake daily support under supervision, assist in the digital archiving of Radiology Images and support the daily transfer of digital information as part of inter-hospital transfers using the Image Exchange Portal.

A routine set of daily tasks will be undertaken on a rotational basis, whilst also having some autonomy to address the daily requests for support of the applications we utilise.

Additionally the post holder will support the Diagnostics Systems and Performance Manager in administrating meetings and documenting project work.

The post holders will act as a second line support for the systems within the Clinical Support Services Directorate and the wider trust, calls will be logged as tasks to perform, with clear escalation processes.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated