Dialler Income Officer

We have an exciting opportunity for a people-focused individual to join us as a Dialler Income Officer! This is a fantastic opportunity for an individual looking to further develop their skills in Housing. This is a Fixed-Term Contract for a period of 12 months. Please note, this role will be working on Wednesday, Thursday & Friday between the shift times of 8:00am - 4:00pm, 9:00am - 5:00pm & 10:00am - 6:00pm. Please note this role will require shift work- shifts will rotate. You'll join a welcoming and supportive team who are the first point of rent-arears related contact for tenants via inbound and outbound calls. You'll utilise your interpersonal abilities to negotiate with tenants and arrange the repayment of low-level rent related debt in a timely and affordable manner - excellent customer service, communication and organisation skills are key to success in this role! As part of our people-focussed organisation, you'll be mindful of tenants personal circumstances at all times, whilst aiming to maximise our income, which allows us to grow and improve our services and provide more tenants with an affordable place to call home. The team pride themselves on putting tenant satisfaction at the forefront of what they do, if you do too then we want to hear from you!

Our ideal candidate? We're seeking a customer-focused individual with a genuine desire to resolve problems and help tenants sustain their tenancy. You'll also demonstrate the following skills and experience:

• Customer service experience ideally within a debt/rent collection setting
• Knowledge of Social Housing and welfare benefits
• Experience of using a range of IT packages including MS Office and in-house systems.
• Strong communication skills with the ability to communicate in a calm, confident and efficient manner.
Please note, we require a mandatory cover letter for this role. This should detail your experience or knowledge of Social Hosuing, including your knowledge of Housing Management, the welfare system and being tenant-focused..

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.