Digital and Administration Support - Proactive Care Team

Taunton Deane West Primary Care Network (PCN) is seeking an experienced Digital Coordinator and Administrator to support the delivery of a developing Proactive Care Service. This part-time role (24 hours per week, 12-month fixed-term contract) involves managing IT administration, overseeing service operations, and fostering positive relationships with stakeholders, surgeries, patients, and other services. The successful candidate will ensure all tasks are completed in accordance with established procedures, protocols, and timelines. Main duties of the job Deliver and manage the developing Proactive Care Service, utilising digital transformation to improve patient care, outcomes, service experience, and cost-efficiency. Enable patients to manage their health and wellness through technology, including communication tools for managing illness, health risks, and medication. Develop and maintain relationships with stakeholders, including internal teams, neighboring practices, patients, and external services. Evaluate and promote the service both internally and externally to ensure continuous improvement and adoption. Manage TDW PCN IT Coordination, including extensive EMIS searches and training for new PCN and Practice employees. Work with digital tools , AccuRx, online access, video consulting to support the transformation of primary care services. Contribute to a population health management approach, leveraging data to improve healthcare delivery. Collaborate with stakeholders to share best practices and drive service development across networks., The role will focus ondelivery of a developing Proactive Care Service. The aim of the service is to bringdigital transformation to health which can support holistic care and a clinicaloutcome, service and patient user experience in addition to cost saving,consistency, and fewer clinical errors. The use of technology will givethe patient control over their own healthcare utilising information andcommunication through technology to manage illness, health risks and medicine.The role requires someone to not only deliver the service, but to proactivelydevelop relationships with stakeholders, evaluate the service and help topromote the service internally and externally. The post holder will manageTDW PCN IT Coordination including management of running extensive EMIS searchesand training for new PCN and Practice employees, will work withdata for digital tools toenable transformation of primary care services such as AccuRx, online access,video consulting but not limited to those listed. The idea is to includeplans for a population health management approach. The post holder will beresponsible for developing and maintaining relationships with differentstakeholders and linking in with neighbouring Primary Care Networks to sharebest practice.

Essential

• Knowledge of Primary Care
• Experience of working in a multi-disciplinary setting
• Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
• Experience of administrative / coordinator duties
Desirable
• Knowledge / familiarity with medical terminology
• Understanding of current issues facing the NHS
• Understanding of health and social care processes
• Experience in use of databases
• Interest in digital change, and experience of EMIS, data handling and analysis
• PR and Marketing skills to aid promotion of the service, NVQ Level 2 or equivalent
• Willing to work towards NVQ Level 3
Desirable
• NVQ Level 3
Skills and Attributes Essential
• Proven record of excellent written and verbal communication skills and
• interpersonal skills
• Excellent organisational and admin skills
• Analytical skills and ability to interpret information and present it in a clear and concise manner
• Evidence of excellent knowledge and competence with Microsoft Office
• Able to deal with service users sensitively
• Able to work effectively as part of a team
• Able to prioritise and manage own workload with minimal supervision
• Willingness to undergo further training and committed to own development
• Car user as travel between sites across the Taunton area will be required
• Ability to understand and use social media
Desirable
• Experience providing advice / signposting to users
• Excellent motivational and influencing skills
  
  Taunton Deane West Primary Care Network is located in Somerset and is formed by three GP Practices, Luson Surgery, Wellington Medical Centre and Lister House.
Within the PCN, the three practices work closely together to improve the quality of care that we provide in alignment with the need of our patient population.