Digital Application Support

Provide technical support regarding a spectrum of software implemented by the CHIS/CSAIS team. Monitor the status of applications and report/ resolve any issues that occur. Take initiative and support continuous improvement of customers experience by proactively identifying case trends, researching potential challenges, and creating solutions. Manage application configuration and upgrades, and problem analysis and resolution for complex application problems, in conjunction with the users and external application or service suppliers where necessary. Define, develop, and provide an application problem analysis and resolution service for complex application problems in conjunction with the users and application suppliers. Manage application projects and assist users to run their application projects, providing technical and project management input where required. Improve application functionality and performance and provide suggestions for system and business improvements. Analyse user
processes and produce data and process flow diagrams as well as; reports and recommendations for improvements. Be able to grasp technical concepts and new product functionality quickly Be responsible for planning, organising, and managing their own workload effectively to maintain an efficient service, adhering to timescales in an environment where priorities are frequently changing. Develop, implement, and maintain effective systems and processes to ensure effective administrative support, making maximum use of technology. Manage, co-ordinate and implement initiatives and events as required, ensuring all necessary elements are covered and deadlines achieved. Prioritise workload and tasks, plan own timetable working within the constraints of deadlines. Engage with staff at all levels, responding to queries relating to digital project matters. Be a good communicator confident, clear, and warm with a flexible and constructive approach to staff and the team alike. Take the lead on creating,
updating, and uploading new and updated documents onto the internal intranet/external internet. Support the team in progressing the Digital strategy. Actively participate in meetings. Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19. Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.