Digital Care Hub Manager

The Digital Care Hub Manager is responsible for the provision of leadership, management, direction, and day to day financial control for all services delivered within the Digital Care Hub. The post holder is responsible for ensuring the operational delivery of the strategic and operational objectives for the services in line with National, System, Place and Trust initiatives.
The post holder will work closely with the senior managers and clinical leads in the Trust, Immedicare, ICB, Place, NHSE and other organisations external to the Trust to ensure delivery of high quality, safe, patient focused and cost-effective services in line with the Trust strategy and objectives. The delivery of these services involves health and social care collaboration as well as commercial partnerships.
Furthermore, there are excellent opportunities to work alongside Airedales new hospital programme, helping shape future digital services for the trust and the wider local area., Working in conjunction with the Head of Digital Care Hub to engage with new and current customers to develop and operationally deliver contracts and services, ensuring excellent customer experience.
The post holder will be required to create and manage long-term relationships between the Digital Care Hub and a range of clients (NHS, local authority, voluntary sector, commercial companies).
Overall management of services delivered from the Digital Care Hub which at present include:
· Immedicare - National care home service
· Goldline- Palliative Care service
· MyCare24- Long term Conditions/Virtual Wards
The post holder will work with the local providers of all clinical services as well as customers to define and maintain standards of service delivery and develop the service in a way that aids client retention and generates new business. The post holder will have day to day budget responsibility for all services delivered from the Digital Care Hub. All staff in the Digital Care Hub will be operationally accountable to the post holder - clinical staff will be professionally accountable to the Nurse Consultant, Digital and Acute Care., 1. Overall staff management within the Digital Care Hub to include manpower planning, recruitment, career development, performance management and work evaluation.
2. Empower and enable all staff within the services/teams to fulfil their duties and responsibilities and support the continued development of their roles.
3. Ensure all staff have an annual appraisal with agreed objectives.
4. Establish clear lines of communication between managed areas, other agencies and statutory bodies providing coordinated and planned partnership working.
5. Responsible for the operational delivery of agreed services.
6. Responsible for ensuring the management of all patient records in line with Trust policies for recording, filing, and storing of confidential information.
7. Ensure security of highly confidential patient information in line with contractual agreements.
8. Information Asset Administrator for all electronic systems in the Integrated Care Hub.
9. Collaborate with the Head of Digital Care hub and Nurse Consultant on policy development and implementation for Digital Care Hub Services.
Service Development
10. Work in collaboration with the Head of the Digital Care Hub and Clinical Lead, Nurse Consultant for digital and acute care to enter into negotiations with potential and current customers to shape, develop and define services with all clients.
11. Engage with clients to demonstrate and identify alternative solutions for the delivery of traditional services in line with Trust and national strategies for new models of care which will include representatives from health, social care and the voluntary sector.
12. Oversee and develop training packages and standard operating procedures in partnership with Immedicare, the Trust and clients to meet customer needs and ensure delivery of safe, high-quality services.
13. Manage and forward plan new business and services, including capacity modelling and workforce development in conjunction with the Head of Digital Care Hub.
14. Maintain the high profile of the Digital Care Hub to support the spread and adoption of technology in the delivery of mainstream services.
15. Be an active member of the Senior Management Team for Immedicare to drive the joint venture forward operationally.
16. Foster strong relationships with the Immedicare team at all levels
17. Co-chair the Immedicare Operational Group meetings in partnership with the Contract Performance Manager for Immedicare
18. Identify risks, anticipate issues, create solutions and resolve problems in relation to project and/or service delivery.
19. Ensure quality and safety is at the forefront of all services delivered from the Digital Care Hub.
20. Investigate and respond to complaints/comments and general feedback from health professionals, patients, families and carers.
21. Ensure all Adverse Events are fully investigated and closed in a timely manner.
22. In response to complaints/incidents, identify and implement corrective action and learning to avoid recurrence wherever possible.
23. Deliver national and local training and present complex digital healthcare information at Place, ICB and NHSE levels as well as to Care Homes, Community Teams, GPs (this list is not exhaustive).
24. Maintain an up-to-date knowledge of national, local and Trust strategies and latest industry news.
Contracting and Finance
25. Responsible for day-to-day management of the service budgets across the Digital Care Hub.
26. Work with the Head of Digital Care Hub to develop financial models for new and existing services.
27. Attend Directorate Performance Meetings to present KPI and Performance information.
28. Develop business cases for enhancing existing services and developing new services.
29. Work with Information Services to ensure that reporting is developed and delivered to meet contractual KPIs and SLAs for customers.
30. Work with Information Services to develop reporting and intelligence to understand the performance and impact of the Digital Care Hub services.
31. Ensure compliance with Service Level Agreements.
32. Maintain a working knowledge of Trust and NHS procurement policies.
Any other duties necessary for the successful performance of the
role.
Safeguarding Children & Adults
Understand and work within policies and local procedures relating to Safeguarding Children and the Protection of Vulnerable Adults.
We are happy to discuss flexible working opportunities.
NOTE: This vacancy may close before the advertised closing date if sufficient suitable applications are received.
If you are offered a position which requires you to undertake a Disclosure & Barring Service (DBS) check, Airedale NHS Foundation Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £41.90, Standard £21.90 or Basic £21.90) from your first full months salary. This is a condition of your employment.
In applying for a post that requires a DBS check you are confirming that you have read and understood the DBS Privacy Policy for Enhanced and Standard Checks (Click here for the privacy policy)
You are encouraged to participate in the DBS Update Service and pay the £13 cost per year.
We encourage applicants to receive the Covid-19 vaccination but this will not be a condition of deployment with the organisation. We will be asking applicants to share their vaccination status as part of our normal pre employment screening but this will not affect their employment status with the Trust.

NHS AfC: Band 8a
Be part of our future landscape
At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people's age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this.
We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.
These are exciting times for Airedale. We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2030. By joining us now you'll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come. We are also on the journey to a new electronic patient record, part of our wider ambition for our digital future - a future that builds on our significant telemedicine and digital care success. Ultimately, what makes Airedale special is our people. Not just our staff, but our volunteers, patients, visitors, and wider population who make up the Airedale family. This is a Trust that sits at the heart of our community, and our communities are very proud of their Trust., Working for our organisation
We are delighted to offer a wide range of benefits to employees including:
+ Cycle to Work
+ Travel Scheme
+ Childcare Vouchers with Salary Sacrifice
+ Onsite Nursery
+ Buying and Selling Annual Leave
+ Car Leasing
+ Employee Assistance Programme
+ Employee Health and Wellbeing
+ Extensive Reward Scheme
+ Counselling Service
+ Financial packages including Vivup and Wagestream
+ Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network.
Our values:
We understand that it's down to the hard work, effort and dedication of our staff that makes a difference for our patients. Our people really do make our Airedale experience - we take pride in fostering a friendly, effective and caring work environment. Our values are part of our DNA, which are:
+ Committed to Quality of Care
+ Compassion
+ Working together for patients
+ Improving Lives
+ Everyone Counts
+ Respect and Dignity
Got questions before you apply, please contact the recruiting manager to find out more.