Digital Change Manager (31678) -

The Digital Change Manager is responsible for orchestrating cross-functional Digital Transformation Initiatives, collaborating with product owners, other departments, and stakeholders to align priorities, allocate resources, and drive successful outcomes across multiple cross-functional and agile delivery teams.
We are looking for an experienced project manager with Agile expertise to lead the development of digital solutions, within a collaborative team that operates at a fast pace to solve problems and build a better future for our patients and business stakeholders.
Responsibilities
+ Lead digital project development and execution within budget and schedule, collaborating with cross-functional teams, both within BDC and across the BGUK market unit.
+ Ensure changes are implemented smoothly and effectively across BDC and Market Units, including communication, training, and transition/roll-out activities, gaining buy-in within complex multi-team environments.
+ Drive the digital strategy alongside the Head of Digital Transformation and Product Owners, encompassing roadmap development, execution, risk management, and inter-project dependency oversight.
+ Adapt traditional processes and change management approaches to suit the iterative and collaborative nature of Agile methodologies.
+ Articulate project scope, requirements, and timings in a manner clearly understandable to IT/development teams, Operational teams, cross-functional teams, and third-party suppliers, to ensure project goals are met and seamless digital journeys are delivered to surprise and delight our customers. Influencing and motivating towards cultural change and digital transformation.
+ Provide coordination to support working groups and steering committees, including agenda preparation, sessions organization, follow-up actions, and appropriate escalation.
+ Deliver projects that improve our NPS and follow design thinking approach.
+ Define, measure and own digital project plans, metrics and KPI's to drive results and impact according to the Commercial business plan.
+ Maintain a deep understanding of market trends, customer needs and latest cutting-edge technology within Digital Health.
+ Conduct technology assessments and recommended solutions to improve our digital presence and customer engagement.
+ Gather and analyse user feedback and data insights to inform and deliver digital projects and journeys enhancements.
+ Identify revenue growth opportunities whilst delivering customer value.

+ Significant experience in leading and delivering large-scale digital projects and change in a complex and matrix business environment. Complemented by a strong understanding of Agile methodologies (Agile certification preferred).
+ Proven experience driving enablement and/or adoption strategies for integrated technology solutions.
+ Successful execution of change management plans to embed change across organizations.
+ Strong tech background, familiarity with development and delivery of web/mobile applications
+ Commercially driven, with excellent communication and leadership skills, to inspire, influence and engage cross-functional internal and external teams.
+ A passion for innovation: consistent proven history of strategic and innovative thinking
+ Strong analytical skills with customer focused approach

The benefits here are industry-leading, and we'll be able to tell you more about them in the process (or jump to the benefits and rewards page on our careers site for a flavour). But here's a snapshot:
+ 25 days holiday
+ Discounts in over 7,000 retailers, discounted gym membership and discounted dental insurance (of course).
+ Industry-leading health benefits
+ Early access to your earned wages
+ Cycle to work
+ And many more, just ask.
If you or someone you know would be interested in working with a dynamic and expanding healthcare business, with lots of support on offer, great benefits and friendly teams, we would love to hear from you!
Close map, Shop discounts (over 700 stores)
- Health and wellbeing discounts
- Cycle to work
- Access to free courses
- Employee referral scheme
- And many more!