Digital Customer Journey Lead

PENDLE BOROUGH COUNCIL, Little Marsden, Pendle

Digital Customer Journey Lead

Salary not available. View on company website.

PENDLE BOROUGH COUNCIL, Little Marsden, Pendle

  • Full time
  • Permanent
  • Remote working

Posted 3 weeks ago, 22 Jan | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: bb6ef3c8151d4335bba621ebc000e900

Full Job Description

We're looking for someone to take forward our newly emerging Customer Contact Strategy in this exciting role full of opportunity and innovation.

We want to make our website the number one choice for our residents and businesses by ensuring our customer journeys are simple and work.

We're continuing with our ambition to put the user's digital experience at the heart of any service redesign to further encourage channel shift.

You will support our continuous improvement programme which includes integrating the website with technical back-office systems, working across Customer Services and IT.

As Customer Journey Lead, you will oversee and implement the Customer Contact Strategy and will be responsible for the Web Development Officer who will work closely with you to constantly improve the customer journey.

You will have experience using content management systems, excellent attention to detail and be able to write accurately in Plain English.

You will also have a good understanding of Government accessibility regulations and be able to design content which works with common assistive technologies to make sure that our online services are accessible to all.

This role will work across all Council departments with staff at all levels so it's important you have strong communication skills and can work in partnership in a fast-paced environment., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Pendle Borough Council offers an excellent work-life balance including an Agile Working Policy which allows a flexible approach to work location, flexitime with no core hours, up to 2 days flexi leave a month, compressed working options and up to 31 days annual leave.

The Council's benefits package includes an excellent Local Government Pension Scheme, generous holiday allowance with the option to buy additional annual leave, a cycle to work scheme, home tech and car scheme salary sacrifice schemes. You will also be rewarded with access to our benefits programme, Viv up, which provides easy access to unbeatable discounts for retailers such as Argos, M&S, B&Q, Currys PC World, etc.

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