Digital Engagement Manager

The work of Technology Services within DDaT is expanding, and we are supporting an increasing number of colleagues. We need a Digital Engagement Manager who can oversee and co-ordinate our engagement across our Digital space. As part of this role, you will create content for and manage the team's presence across our Digital estate, increasing the profile of our work and showcasing new user features ensuring that the work we do is highlighted to our communities., You will:

• Work with the Technology Services team to highlight improved ways of working in the organisation using Microsoft 365 solutions, to help achieve a more efficient public service delivery


• Work with the Technology Services team to develop, manage and implement the Microsoft 365 roadmap, leveraging new platform innovations as they are released.


• Provide a professional first point of contact for digital engagement enquiries, advice and information to stakeholders within the organisation


• Assist with training and adoption of new Microsoft 365 solutions and processes including delivery and creation of training plans, materials and documentation


• Monitoring the M365 support network in Microsoft Teams, posting regular announcements relating to M365 updates and responding to questions posted by colleagues across the department


• Delivering internal engagement products covering topics such as Learning and Development, Professions, and Microsoft 365 feature releases
  
  You will be someone who can unblock issues where they arise and work effectively with a range of experts. You will be a strong communicator, who can draft and cascade engaging communications to a wide range of stakeholders. You will work with the team to implement changes and support staff. You will actively promote the use of M365 applications, helping the department make the most of the M365 applications that are available. This role is varied and challenging, so a can-do attitude, flexible approach, and excellent relationship management skills are a must.