Digital Marketing & Communications Assistant - Cambridge

We're currently recruiting a dedicated Digital Marketing & Communications Assistant to help ensure the smooth running of the operations in a major High Street brand on a part time basis, contracted to 16 hours per week. Purpose of the role:

• To develop and deliver communication plan for local engagement with client, NHS staff and visitors.
• Build relationship and manage updates to the Addenbrookes communications team.
• To support the marketing and promotion of the on-site retail facilities for both NHS staff and visitors.
• Collaborate with Catering & Retail teams onsite to audit and maintain high quality brand presentation.
• To support the on-site team with customer engagement activity, events and communications.
• Provide high quality service to customers and clients in line with our contractual and reputational objectives.
• Monitor and support customer feedback activity for all retail outlets onsite via online feedback system., Management of the marketing activity plan including weekly updates, uploads and topical news activity
• Working with central marketing team to plan digital screen content across outlets
• Building positive relationship with onsite Trust communications team driving engagement
• Using central brand operational tools to check onsite brand execution is correct
• To prepare and provide relevant collateral to Addenbrookes communications team for posting on NHS comms channels
• To support the team with regular checks of point of sale, ensuring it is up to date and well presented
• To support the implementation of marketing, concepts and event activity across the retail at Addenbrookes
• Support the development of relevant marketing material to deliver site requirements
• Support of customer experience campaigns and activity, review of feedback channels providing updates to senior team
• Contribute to improvement ideas and plans that are innovative and practical
• Act as a Compass advocate, maintaining a positive professional can do manner at all times
• Drive usage and engagement of the customer feedback channels
• To ensure tasks are completed promptly and work is carried out quickly and efficiently with all deadlines being met
• Ensure the highest level of customer care is adhered to at all times to provide a consistently great customer experience
• Develop and maintain good working relationships with clients & customers, being polite and courteous at all times
• To support the delivery of any sales promotions, and identify opportunities for sales growth feeding back to retail team
• Take personal ownership to act as an advocate for health and safety, with excellent personal behaviours
• Correctly use work equipment, personal protective equipment in line with training and instructions provided.
  
  Has a proven track record to deliver consistent excellent administration standards
• Has experience or strong interest in social media management
• Comfortable content writer
• Creative flair to support pop-up events
• Strong level of computer and IT competency
• Experienced in using Canva to design basic marketing materials such as posters
• Experienced in using Microsoft Office suite
• Ability to adapt and respond to changing priorities with a hands-on approach, always meeting deadlines
• Is positive, passionate and enthusiastic and is able to support the delivery of change at pace
• Has the ability to deliver above and beyond the expectations of our customers and clients and build strong relationships
• Pro-active team player with a can-do attitude
• Ability to work under pressure whilst maintaining a positive attitude
• Be able to comply with legislation and follow all rules and regulations laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety.