Digital Mobilisation And Training Officer - Birmingham

Company: Compass GroupCompass Group is seeking a Digital Mobilisation and Training Officer to join our dynamic FM team. This is an exciting opportunity for an individual with a strong technical background, exceptional problem-solving skills, and a passion for training users in new systems and technologies within Facilities Management.Key Responsibilities:Technical Support

• Provide first-line technical support for software, hardware, and network issues.
• Troubleshoot and resolve technical support tickets efficiently and effectively.
• Assist with the installation, configuration, and ongoing usability of computers, software, and peripheral equipment.
• Document, track, and resolve issues using the IT helpdesk system.
Troubleshooting and Problem Resolution
• Diagnose and resolve hardware and software issues.
• Ensure accurate recording and closure of all issues.
• Escalate unresolved issues to higher-level support when necessary.
• Follow up with users to guarantee complete resolution of problems.
System Maintenance and Upgrades
• Assist in the installation and configuration of new hardware and software systems.
• Perform routine maintenance on IT infrastructure to ensure smooth operation.
• Ensure that all systems are regularly updated with the latest patches and updates.
• Support the deployment of new applications and systems across the organisation.
User Training and Support
• Provide end-user training on hardware and software use, ensuring a smooth transition to new systems.
• Develop and maintain user documentation and guides for software and hardware.
• Lead workshops and training sessions to improve user knowledge and skills.
  
  Qualifications and Skills:Educational Background
• Bachelor's degree in Information Technology, Computer Science, or related field.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are highly desirable.
Technical Skills
• Strong proficiency in Windows and macOS operating systems.
• Experience with Microsoft Office Suite and other commonly used software applications.
• Knowledge of networking principles and basic network troubleshooting.
• Familiarity with helpdesk and ticketing systems.
Soft Skills
• Excellent communication and interpersonal abilities.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Customer-focused approach with a dedication to providing exceptional service.
Experience:
• Minimum 2 years of experience in a technical support or IT helpdesk role.
• Experience in customer-facing roles is highly desirable.
• Proven ability to diagnose and resolve technical issues effectively.
Work Environment:
• Mobile role within the UK with frequent overnight stays.
• Occasional after-hours or weekend work may be required to address critical issues or perform maintenance.
• Fast-paced environment requiring quick thinking and adaptability.
If you are a tech-savvy professional who thrives in a dynamic, mobile work environment and enjoys solving technical challenges while training others, we would love to hear from you!Digital Mobilisation and Training OfficerSalary: 33,000Location: UK (Mobile role with frequent overnight stays) Position Type: Full-time, Qualifications and Skills:Educational Background
• Bachelor's degree in Information Technology, Computer Science, or related field.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are highly desirable.
Technical Skills
• Strong proficiency in Windows and macOS operating systems.
• Experience with Microsoft Office Suite and other commonly used software applications.
• Knowledge of networking principles and basic network troubleshooting.
• Familiarity with helpdesk and ticketing systems.
Soft Skills
• Excellent communication and interpersonal abilities.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Customer-focused approach with a dedication to providing exceptional service.
Experience:
• Minimum 2 years of experience in a technical support or IT helpdesk role.
• Experience in customer-facing roles is highly desirable.
• Proven ability to diagnose and resolve technical issues effectively.
Work Environment:
• Mobile role within the UK with frequent overnight stays.
• Occasional after-hours or weekend work may be required to address critical issues or perform maintenance.
• Fast-paced environment requiring quick thinking and adaptability.
If you are a tech-savvy professional who thrives in a dynamic, mobile work environment and enjoys solving technical challenges while training others, we would love to hear from you!