Digital Optimisation Coordinator

We are looking a creative and dynamic Digital Optimisation Coordinator to join our team here at Urban Outfitters! You will play a key role in the running of our day-to-day website operations, working closely with our Digital Marketing teams to execute strategy across sites and markets. What You'll Be Doing:

• Undertaking day-to-day website operations and order management tasks, including daily monitoring, and reviewing any order management or payment issues.
• Acting as first point of contact for cross-functional teams - customer service, technology and testing
• Manage promotional set up and QA, ensuring promos are represented consistently across all sites and devices. Organising meetings, agreeing actions and communicating decisions to wider teams.
• Key stakeholder for system STEP, owning the roadmap and working directly with technology team to launch updates and processes.
• Investigating and troubleshooting potential site or process issues, using insights to determine areas of focus. Suggesting solutions and improvements. Reporting and following up on any reported issues - logging tickets, providing information, and escalating where required.
• Manage the product copy process, overseeing TOV and best practices.
• Owns SEO copy updates, working closely with Digital Marketing teams to execute strategy across sites and markets.
• Leads EU market specific visual merchandising and algorithms.
• Optimising ratings and reviews, working closely with team to continue to grow review coverage on site and utilise to help CVR., PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"
Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Content Relationship I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage. I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.


• Ecommerce experience
• Experience working across multi-lingual, multi-currency localised website preferred
• Skills in copywriting or similar required
• Ability to prioritise and manage multiple and competing priorities
• Ability to work independently
• Ability to grasp multiple technical systems quickly
• Excellent organizational skills
• Strong team player with the ability to make and maintain connections across the business
  
  Urban Outfitters started out as a single boutique in 1970s Philadelphia with creativity and uniqueness at its core. 50 years on, and over 60 stores across Europe later, we've become a destination for emerging design, unexpected styling, One-Of-A-Kind vintage and homeware that makes you want to hit the share button.
We speak to a social community of over 10 million forward-thinking individuals, bringing together a nostalgia for the past with an enthusiasm to shape the future. The UO community are culturally aware, they shape the music scene, they live a digitally native life and they wear style trends before anyone else. At our core, we empower our customers and staff to express themselves, unapologetically, living life in a way that's truly authentic to them. We are always excited to bring new talent into the room, especially if you share our values:
• Progressive - we move with the mood
• Creative - we champion limitless minds
• Inclusive - we open our platforms to all communities
• Responsible - we work to reduce our impact on the environment
• Compassionate - we care for each other beyond the 9 to 5
  
  Work-life balance:
• Flexible start and finish times
• Bring your dog to work
Wellbeing:
• Employees Assistance program to support with mental, physical and financial health
• Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount of external gym memberships
• Private Medical Insurance
Employee Discount:
• Up to 40% off at all URBN Brands
Community:
• One paid day to either volunteer or fundraise for a charity of your choice
Travel:
• Cycle to work scheme, season ticket loan
Continued Development:
• We offer structured support within the business alongside continued learning and development