Digital Product Manager

The buzz, the energy, the sheer magic of travel... you can feel it in the air all around you. Here, you'll be part of an energetic team and a vibrant community. We can help you thrive in a career that's a world away from the everyday. Are you looking for a new role in the digital space? This role takes an office first hybrid approach here at London Gatwick, with three days a week in the office, two days remote, managed around the needs of the business. What is the role? We are looking for a Digital Product Manager to join our Car Parks and E-Commerce team within the Commercial function at London Gatwick. In this new and key role, you will be responsible for driving the vision, strategy, and development of digital products. Supporting the delivery of over £100m online income annually across car parks, forecourt charging and a range of airport ancillary propositions. You will work closely with internal business & IT stakeholders to manage delivery, working to grow Commercial margins through exploiting our investment in Salesforce as a best in class e-commerce platform. What will you do?

• Develop and communicate the digital product vision and strategy aligning with overall business targets.
• Manage the entire lifecycle of digital product developments from concept to launch to business as usual.
• Conduct customer, market and business user research to identify needs and opportunities.
• Effectively translate customer needs into high level product features, product architecture and UI design.
• Oversee requirements discovery, solution design, user story writing, feature development and user acceptance testing.
• Guide, direct and collaborate with cross-functional internal/external teams that form GAL's agile product team.
• Own the development, prioritisation & mgmt. of the Commerce product roadmap and backlog, collaborating with IT.
• Monitor and evaluate product performance to drive continuous improvement and increase customer lifetime value.
  
  Experience of comparable retail or travel e-commerce platforms .
• Proven demonstrable successful experience in digital product management or similar role .
• Ability to develop clear vision and strategy for digital product development .
• Experience in managing entire product lifecycle .
• Good understanding of relevant technologies / technical acumen .
• Expertise in developing product roadmaps and manging delivery .
• Strong leadership skills to guide cross-functional digital team, fostering culture of collaboration & continuous improvement .
• Experience in directing both direct and virtual teams to deliver business targets .
• Can work effectively with external agile product teams .
• Highly numerate and able to use analytics / insights to inform decision making .
  
  Let's make time fly
Joining team Gatwick means growing your career with the world's most efficient single runway airport - where no two days are the same. You'll get the space and support to grow and develop your career with us. Together, we can succeed in creating an enjoyable and effortless experience for our passengers. Creating an enjoyable and effortless passenger experience Our passengers are at the heart of everything we do. We've grown from a small flying club to the UK's second largest airport - serving over 46 million passengers in 2019. We're focused on making the journey through the airport as quick and smooth as possible - for every passenger. If this is your kind of challenge, join our team as we rebuild and grow for our passengers, people and local communities. Inside Gatwick We're open 24 hours a day, 365 days a year - the airport is a city that never sleeps. Here's just some of the things you'll really enjoy: BENEFITS - Your payslip is only part of the pacakge. At Gatwick we offer you health, travel and financial benefits IN THE ACTION - You'll have a backstage pass to all the action. We encourage you to explore the airport and shadow other teams. GIVING BACK - You'll have two days every year to support a cause that's important to you and take part in our community programmes. Grow your career with us Joining team Gatwick means growing your career with the world's most efficient single runway airport - where no two days are the same. You'll get the space and support to grow and develop with us. Together, we can succeed in creating an enjoyable and effortless experience for our passengers. You need to sign in or create an account to save a job.

What's in it for you?We value our people and reward every employee fairly with a highly competitive package, enhanced by an annual bonus, share scheme, pension, and lifestyle insurance. There's also plenty of opportunities for career progression, as well as training to support your personal and professional development. At London Gatwick we're also very well connected, just 30 minutes from central London and directly linked to over 100 towns and cities. Whether you prefer to travel by cycle, electric car, or train, we aim to make your journey to work as convenient and cost-effective as possible. Whatever your interests and ambitions, wherever you want your journey to take you, London Gatwick could be the place where your career really does... well... take off.