Digital Product Owner - Registration | S4 | RBB Digital

We have an exciting opportunity for a Digital Product Owner to lead on the authentication Journeys in Digital channels. From ideation through to delivery the Digital team oversee all customer impacting changes on our Online and App Digital Banking Platforms.

In this high-profile role, you'll have a great opportunity to shape the registration experience for over 7 million customers who use our digital channels with a view of assisting more customer to become & remain active on our digital channels.

If you want to create great experiences and have the customers at the heart of what you do, this role could be for you.

The difference you'll make:

• Managing relationships with customers and stakeholders, understanding business requirements and developing appropriate interventions in order to deliver a high-quality integrated service to customers


• Leading by example and proactively identifies, assess, manages and reports risks taking action where appropriate in order to remediate or escalate potential risks


• Developing the team through appropriate training, development and coaching and ensure that they perform and provide a consistent service


• Understanding customer needs and pain points, and proactively generates suggestions/solutions to continually improve our customer value proposition


• Liaising with business stakeholders to resolve any issues / queries and overcome any potential issues, communicating key conclusions to senior management


• Monitoring developments in relevant professional fields to input into the development of Santander Digital initiatives and practices within a given discipline in order to provide best practice solutions to the business
  
  Experience managing a Data Driven approach analysing high volume data, and using the data to find solutions


• Experience of owning or managing complex and regulated experiences


• Fluent in Agile methodology, theory and in practice


• Extensive Product Owner delivery and experience


It would also be nice for you to have:

• Product Owner Certification / Qualification or equivalent


• Relevant Experience in Digital Product Management


• Proven experience in building collaborative relationships utilising excellent communication skills with senior stakeholders


• Well-developed problem solving, analytical, and presentation skills
  
  This 24-month Fixed Term role is based in Unity Place - Milton Keynes.


We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

If you apply for this role in this location, it's important you consider your travelling distance, time and cost from your home to the office location.

We're happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

If you're interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

Inclusion

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we'll reward you.

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.

• We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.


• 30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year.


• £6,000 car allowance per year.


• Company funded individual private medical insurance.


• Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, and health assessments.


• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.


• Share in Santander's success by saving or investing in our share plans.


• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.