Digital Sales Advisor (Mercedes-Benz)

We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers in a courteous and efficient manner to ensure that they receive the Best Customer Experience.

Salary includes a basic salary of £25,000 and an OTE of £37,400.

Role and responsibilities to include:

• To contact customers who enquire via the Mercedes-Benz website within given timescales


• Identify customer requirements and pass on leads to the Sales Team for follow up


• Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed


• Accurately administer details of conversations on our Dealer Management System


• Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards


• To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy


• To promote other services and products as appropriate
  
  Ideally someone with experience in dealership sales and aftersales environments.


• The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS


• Good administrational knowledge


• Able to demonstrate a track record of achievement in both sales and customer service


• Is able to follow a compliant process, and can communicate over the telephone and via email in a professional manner


• Is able to engage customers and build relationships


• Has a genuine interest and passion for the motor industry, keeping abreast of developments


• Is numerate and analytical with strong attention to detail and possesses intermediate IT skills


• Embraces new ideas and thinking; eager to learn and develop their self
  
  In return for your hard work, well support you with coaching & development every step of the way. Also, to reward your commitment youll get:


• 25 days holiday plus bank holidays


• Company Pension


• Wellness Programme


• Sick Pay


• Group life insurance


• Staff discount on car servicing


• Listers Benefits discounts on retailers, restaurants, cinemas & holidays


• Long service and loyalty incentives


• Staff referral scheme


• In-house, manufacturer & professional qualifications


• Free Parking / On-site Parking


• Company Events