Digital Savings Operations Live Chat Casual Worker (11122)

Looking for an exciting new opportunity? Want to be part of supporting a new digital savings proposition? Want to work part time from the comfort of your own home?

Hours: Minimum 8 hours per week

Shifts: Between Monday-Friday 16:00 and 20:00

Training: You will spend 2 days per week for your first month in training between Monday-Friday, 09:30-16:30. This is all done in the Gresham Street, London office.

We are looking for an individual that is passionate, detail-oriented and an empathetic problem solver to join our Digital Savings Team. You should be passionate about delivering a first-class client experience in a demanding environment supporting clients placing retail deposits with the bank.

Whilst your primary responsibilities will be to service clients daily using a Live Chat capability, you will work with team members to help tailor and enhance our products, resources and services to something that really adds value to our clients.

Key duties will include but not be limited to:

· Live Chat agent - using Live Chat functionality you will be the first point of contact for: o prospects during the onboarding journey answering any questions or helping to solve any issues o clients with servicing needs o clients who have questions, queries, complaints or compliments

· Identifying clients who are in vulnerable situations and helping to figure out how we can support them

· Proactively spotting patterns in the frustrations or needs of our clients, identifying where we can update our processes, tools or products to improve client experience · Identify and log client complaints ensuring that clients are treated fairly and can share their thoughts and concerns

· a solid internet connection (download speed - 10mbps; upload speed - 3 mbps

Core Skills and Knowledge:

· Regulatory Knowledge as applicable to role

· To act with integrity at all times and embrace the philosophy of treating our customers fairly

· Understand and follow all relevant compliance considerations including the regulatory environment and appropriate processes, procedures and their implications

· Be able to identify any relevant business risks and escalate them accordingly

· Strong communication skills

· Experience dealing directly with clients and maintaining client relationships, within a service or sales environment

Any other attributes that would be helpful, but not essential for the role.

· A passionate and energetic service mind-set · Ability to work under pressure and to tight time frames

· Self-motivated with an ability to work individually and as part of a team

· Good listening skills

· Previous experience in a Live Chat/Customer Service role

· Able to work well in a fast-paced environment

· Friendly and client focused

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work., Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

Pension
Private Medical Cover
Virtual GP
Gym Discounts
Psychologist Service
Annual Leave
Life Assurance
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