Digital Service Designer

Are you ready to play a pivotal role in reshaping the future through the power of data? Join our diverse team in Weybridge as a Digital Service Designer, collaborating closely with the Head of Strategic Projects for Digital Transformation.

The mission of this team is to facilitate the acceleration of management decision-making based on centralised data.

As a key member of the team, you will be responsible for delivering on the Digital Transformation objective to use innovative technologies to drive our ongoing digital transformation. With significant data integration and governance initiatives in flow it is now possible to transform our ways of working by fully exploiting our rich and coordinated data sources. You will play a crucial role in delivering this innovation by understanding the customer needs, collaborating and co-designing data services and ensuring adoption through workshops and testing.

In this role you will collaborate with other Digital Transformation areas including AI & Automation, Business Intelligence and Analytics, Data Governance, Platform and Operational Solutions and Services. You will be working with other data focused units in Sony Europe, and across the Sony organisation, and you will ensure we follow standard methodologies learned from these groups and proactively share our findings and develop opportunities for collaboration.

You Will

• Service Design: Use service design practices to structure transformation projects introducing core service design concepts such as Double Diamond, Co-design and User Centred Design as appropriate.


• Design thinking: Evangelise the use of design thinking in Sony, emphasising prototype driven development and user feedback.


• User Research: Help us understand our complex processes, pain points and customer journeys through effective in-depth research.


• Engage and collaborate with key team members, including through cross-discipline workshops and brainstorming to develop and improve services.
  
  Relevant degree or equivalent experience in service design or related design practices.


• Deep understanding of key service design practices such as User Centred Design, User Journey Mapping, Workshop planning, User Research, Storyboarding etc.


• Experience in facilitating transformation, especially in large and complex organisations.


• Familiarity in Agile development


• Awareness of new technologies for innovation in areas such as Artificial Intelligence, Machine Learning and Business Intelligence.


• Excellent organisational & time management skills with ability to successfully handle and prioritise numerous time pressured analytical activities / projects. Capable of leading performance.


• Ability to communicate clearly, effectively and influentially both verbally & in writing


• Fluent in English
  
  Based at the Weybridge office, you will enjoy a vibrant and friendly working environment. We have an onsite canteen with a wide range of options available, and a barista style coffee shop. There is a well-provisioned onsite gym run by our own Sony Wellbeing Coordinator, with classes on set days in the mornings, at lunch and after work hours. We have a staff car park which includes electric charging points, an undercover and secure bike rack (useful if you've made the most of the Cycle-to-Work scheme), or if you will use public transport we have a shuttle bus service that regularly runs between train station and the office at peak times.


Take a look at our video tour of the Weybridge site here:

https://www.youtube.com/watch?v=3lwbMOzjoVA

Life at Sony

We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy work-life balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture.

We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing. We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about.

You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap!

Bring your uniqueness to Sony

We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil Sony's purpose - 'to fill the world with emotion, through the power of creativity and technology'. We want you to bring your unique self to work and help shape our culture.

We are Sony Europe.

Our people collaborate in an environment of respect, integrity, and open-mindedness. Diverse teams from all over Europe are the driving force for our business, and we embrace the differences that make each of us original and unique.

With offices in 28 European countries, Sony Europe caters to consumer, professional, semiconductor and healthcare markets with innovative electronics products and solutions. Our European laboratories research and develop new technologies and capabilities that contributes to the Sony Group and important issues on a planetary scale.

Bring your passion, creativity and ambitions to Sony Europe. Apply now, and let's create the future together.