Digital Services Officer

The Health Records Department consists of six core services based over three sites, and serves all Directorates and our patients.
We are a dynamic diverse team of over one hundred staff, where patients and records always come first. We maintain a large library of over one million patient records to a high standard, from creation, scanning, validation, to destruction and everything in-between. Our approachable receptionists support the Outpatient team run smooth and efficiently striving for an excellent patient experience. And, we also have a growing Subject Access team who provides our patients and their representatives access to a copy of their records electronically, via a patient portal.
Our Digital Services team are enthusiastic and supportive of removing the need for paper, and have accepted the huge challenge of scanning all paper records so they are available at the point of care for our patients.
At present we have the following vacancy:
Maidstone Hospital
Full time position (this may include Saturday working on a rota system, working pattern will not exceed a 5-day working week)
OR
Part time positions (this may include Saturday working on a rota system, working pattern will not exceed a 5-day working week), + Accurately and comprehensively prepare patient healthcare records for forward and back scanning; to ensure documents are tracked, prepared, scanned, quality checked and uplifted to a high standard with excellent attention to detail, and in accordance to Trust Patient Documentation Scanning Policy.
+ To ensure forward scanning is processed in accordance to the Trusts SLA; and documents are available for future outpatient appointments, admissions and episodes of care to authorised Trust users.
+ To ensure all paper healthcare records are back scanned to support the Trust digital strategy; where all patient records will be available 24/7 to authorised Trust users.
+ Validate and maintain patient healthcare records, including data cleansing (misfiled document), managing multiple identification numbers, duplicate folders in accordance to Trust policy.
+ Investigate missing healthcare records in accordance with Trust policy, to support and train staff in the investigation and escalation process
+ Accurately and comprehensively record patient demographics and details on the Patient Administration System (PAS)., At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)

+ Excellent attention to detail
+ Experience in record keeping / data entry
+ Knowledge of Data Protection Act 2018 and Information Governance regulations
+ Working to tight deadlines with ability to work under pressure
+ Flexibility to adapt with the needs of a changing service
+ Excellent problem solver

MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.