Digital Services Registration Authority Agent

The team is the responsible for the ensuring Trust staff have the correct level of access for their role to Trusts systems. Maintaining the security of the systems & integrity of the data held within them by ensuring that access levels are always appropriate and up-to-date.
The Registration Authority Agents manage all aspects of user registration on the Trusts clinical systems.
The holder of the post must be familiar with both local trust standards, policies and procedures as well as nationally mandated policies and standards and apply these to the systems supported.
The Post Holder works as part of the Systems Access Team within the Digital Services Application team.
The post holder will work with users of the systems; gaining an understanding their needs/issues in order to be able meet those needs/resolve issues.
The post holder also has to work closely with external agencies/suppliers developing and fostering good working relationships, managing work to ensure that the service received meets National & Trust requirements & standards, as well as ensuring timescales are met and SLA's adhered to., + Day to day administration and management of user access to systems via smartcards in adherence to Registration Authority guidelines
+ Issue/problem resolution via the management of calls via the Digital Services Helpdesk within specified Service Level Agreements (SLA's)
+ Management of relationships with stakeholders and third party organisations
+ Maintain system reference data e.g. Data Collection Workbooks (DCW's)
+ Create and maintain user access support documentation, Day to day administration/management
· Validate new/temporary/locum users with appropriate ID, add new users to the system, and issue smart cards to enable system access
· Remove access rights for users leaving the Trust
· Allocate each user to one of a series of defined user categories and ensure user access rights comply with Trust policies
· Maintain defined user categories
· Amend user access rights when users change roles within the Trust
· Regularly review user access levels and amend systems accordingly
· Schedule and complete regular day to day application administration/housekeeping tasks & procedures
· Develop a full understanding of National & Trust Standard policies, procedures & processes and advise where any system is not compliant
· Implement Trust & External policies, procedures & processes
Provide application guidance and support and issue/problem resolution
· Own & Manage calls logged on the Digital Services Helpdesk to the Access Management Team
· Ensure that Helpdesk workload is managed to ensure that issues are dealt with by priority and SLA's are met
· Triage issues and resolve or escalate as appropriate
· Ensure accurate information is recorded on Digital Services helpdesk call logging system as per Digital Services standard operating procedures
· Provide support and advice on a corporate basis to all levels of staff relating to application enquiries
Management of relationships with 3^rd parties
· To develop and foster good working relationships with the system vendors and any third party contractors associated with the systems
· Monitor performance of 3rd parties and escalate any concerns/issues to the Managed Application Support Manager
Maintain systems reference data (user identification)
· As appropriate own and maintain Data Configuration Worksheets (DCW's)
· Develop a high level understanding of the Integration of the Trusts Applications and the mapping of reference data across the full suite of applications
· Working with system owners, other teams within ICT and other System support teams external to ICT to ensure Reference data is kept up-to-date and accurate and in line with reference data held on other systems
· Ensure that changes are made in a timely manner and in the proscribed order to ensure integration integrity is maintained
· Maintain accurate records of changes to reference data
· Investigate and resolve issues of inaccurate or incorrectly mapped reference data ensuring issues are escalated to all affected parties
Creation and maintenance of user access support documentation
· Maintain and update Digital Services application documentation libraries
· Through a combination of knowledge transfer and training initiatives ensure that there exists an adequate level of knowledge/skills within the team to maintain access to systems when the team members are unavailable
· Ensure business continuity plans are kept up-to-date
Development & Enhancement of the Digital Services Systems
· Act as the Digital Services Access Team lead for designated modules or functional areas
· Work with the Systems solutions & projects teams as appropriate on the design, development, testing and implementation of solutions to problems and business requirements
· Implement approved changes
Other Duties
· Provide cover for colleagues as appropriate
· Assist in producing ad hoc reports and in project work
· Responsible for reporting current workloads and changes to workloads to line manager
· Undertake any other duties requested as appropriate to the banding
· Contribute to Disaster Recovery testing and documentation
General
· When requested act as systems access lead in Trust projects
· Participate in a combination of knowledge transfer and training initiatives to support both personal development and service enhancement
· Advise of issues that should be included in the Digital Services risk log
· Work at an acceptable rate to ensure that support SLA's & project milestones are met
The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment.
We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment.
Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. After the closing date we strongly advise you check the email account which is registered. If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted.
Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview.
Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates.
As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BAME (Black, Asian and Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
+ Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
+ St Mark's Hospital: an internationally renowned specialist centre for bowel disease
+ Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
+ Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put "Quality at our HEART". Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff., London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
+ Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
+ St Mark's Hospital: an internationally renowned specialist centre for bowel disease
+ Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
+ Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.