Digital Services Registration Authority Agent

Day to day administration/management Validate new/temporary/locum users with appropriate ID, add new users to the system, and issue smart cards to enable system access Remove access rights for users leaving the Trust Allocate each user to one of a series of defined user categories and ensure user access rights comply with Trust policies Maintain defined user categories Amend user access rights when users change roles within the Trust Regularly review user access levels and amend systems accordingly Schedule and complete regular day to day application administration/housekeeping tasks & procedures Develop a full understanding of National & Trust Standard policies, procedures & processes and advise where any system is not compliant Implement Trust & External policies, procedures & processes Provide application guidance and support and issue/problem resolution Own & Manage calls logged on the Digital Services Helpdesk to the Access Management Team Ensure that Helpdesk workload is
managed to ensure that issues are dealt with by priority and SLA's are met Triage issues and resolve or escalate as appropriate Ensure accurate information is recorded on Digital Services helpdesk call logging system as per Digital Services standard operating procedures Provide support and advice on a corporate basis to all levels of staff relating to application enquiries Management of relationships with 3rd parties To develop and foster good working relationships with the system vendors and any third party contractors associated with the systems Monitor performance of 3rd parties and escalate any concerns/issues to the Managed Application Support Manager Maintain systems reference data (user identification) As appropriate own and maintain Data Configuration Worksheets (DCWs) Develop a high level understanding of the Integration of the Trusts Applications and the mapping of reference data across the full suite of applications Working with system owners, other teams within ICT and other
System support teams external to ICT to ensure Reference data is kept up-to-date and accurate and in line with reference data held on other systems Ensure that changes are made in a timely manner and in the proscribed order to ensure integration integrity is maintained Maintain accurate records of changes to reference data Investigate and resolve issues of inaccurate or incorrectly mapped reference data ensuring issues are escalated to all affected parties Creation and maintenance of user access support documentation Maintain and update Digital Services application documentation libraries Through a combination of knowledge transfer and training initiatives ensure that there exists an adequate level of knowledge/skills within the team to maintain access to systems when the team members are unavailable Ensure business continuity plans are kept up-to-date Development & Enhancement of the Digital Services Systems Act as the Digital Services Access Team lead for designated modules
or functional areas Work with the Systems solutions & projects teams as appropriate on the design, development, testing and implementation of solutions to problems and business requirements Implement approved changes Other Duties Provide cover for colleagues as appropriate Assist in producing ad hoc reports and in project work Responsible for reporting current workloads and changes to workloads to line manager Undertake any other duties requested as appropriate to the banding Contribute to Disaster Recovery testing and documentation General When requested act as systems access lead in Trust projects Participate in a combination of knowledge transfer and training initiatives to support both personal development and service enhancement Advise of issues that should be included in the Digital Services risk log Work at an acceptable rate to ensure that support SLAs & project milestones are met