Digital Services Support Lead – CTSC Contingency (Ref:91446)

HMCTS is a continually changing organisation. Strong leadership is a critical element in this being successful. As a leader within HMCTS the jobholder must provide clear direction and HMCTS is a continually changing organisation. Strong leadership is a critical element in this being successful. As a leader within HMCTS the jobholder must provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. HMCTS Senior Management Team expects all leaders to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results., • Located within National Services Support team within HMCTS Digital & Technology Services Directorate the role will provide dedicated IT support at National Services working closely with MOJ, DTS and other HMCTS Teams
• To undertake work to support IT services at National Services in HMCTS without any impact on the front line, working with helpdesks/suppliers/reform on IT elements of incidents, escalations, and new services.
• To help the business identify new ICT requirements, preparing the requirement and identifying the likely performance improvement as a result of delivering the requirement.
• Support the National DSO training team facilitate training for new National Services DSO’s and highlight any gaps in the current training material to ensure it is kept up to date.
• Provide input on new National Services DSO training materials.
• Supporting the DSOs with the day-to-day work in the National Services, liaising with them over any changes and major incidents to ensure as little down time as possible to internal and customer facing services.
• Apply Continuous Improvement principles, tools, and techniques to working practices to improve efficiency of operations.
• Identifying and analysing ICT system/performance issues/trends from the National Services to provide the central HMCTS ICT function with relevant information to manage ICT performance effectively overall and to drive efficiency in the supply chain.
• Revising guidance to support roles, responsibilities and processes going forward.
• Investigation of training needs and knowledge transfer.
• Act as a site escalation route IT related matters for suppliers/helpdesk and reform projects who provide an IT service to National Services.
• Act as a site contact point for National Services with external organisations who have IT interfaces with HMCTS case management systems or networks.
• Confidently liaise with the Digital Service Support Manager to make decisions around IT improvements and end user.
• Research areas for improvement and organise and implement on-site service training.
• Able to communicate effectively across a team and efficiently work with National Services Teams to highlight concerns and areas for improvement.
• To deputise for the Digital Services Support Manager
• Attend meetings and potentially lead engagement with major incident management / problem management teams on behalf of National Services DSO’s.
• Support DTS project/product teams to deliver significant IT business change within National Services.
• Report to National Services Digital Services Support Manager., This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

• Experience of stakeholder engagement.
• Experience of problem solving and working with others.
Essential Criteria:
• Competent IT knowledge and user of Office products
• Confident in communicating across HMCTS.
• Approachable and the ability to work well under pressure.
• Prioritising workload efficiently., • Experience – As demonstrated in your application form.
• Strengths – The interview will involve a discussion around 2 strengths.
• Behaviours – You will be required to provide evidence of the following key behaviours at Level 2
• Changing and Improving
• Making effective decisions

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).
Reserve List:
HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.
Introduction:
These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.
HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.
DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued., Alongside your salary of £27,223, HM Courts and Tribunals Service contributes £7,886 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Access to learning and development
+ A working environment that supports a range of flexible working options to enhance your work life balance
+ A working culture which encourages inclusion and diversity
+ A Civil Service pension with an employer contribution of 28.97%
+ Annual Leave
+ Public Holidays
+ Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ