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Digital Strategy & Planning Director

BT Plc.

Digital Strategy & Planning Director

Salary Not Specified

BT Plc., Portsoken, Tower Hamlets

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 3 Sep | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: c0aa9ce4cef94199aab4587b344a81ac

Full Job Description

  • Build and maintain an aligned, outcome-based Digital strategy that supports BT Group's strategic ambition to become a digital and AI-first, customer-led, platform-based business.

  • Research and integrate the latest industry innovations, external insight and peer activity into the strategy and roadmap, serving as a sparring partner to other members of the DLT.

  • Understand, in depth, BT Group's corporate strategy and the implications for Digital by working in close collaboration with Strategy & Change at BT and other units strategy teams.

  • Work with Strategy & Change to ensure strong connections between Digital's outcomes and strategic priorities and BT Group's corporate and unit's strategy.

  • Ensure that Digital's annual investment and business plan is aligned to the strategy, with clear articulation of technology and commercial choices and trade-offs

  • Define and lock-in challenging multi-year outcome-based targets (OKRs / KPIs) that will enable the strategy, including targets for workforce sizing, productivity, supplier costs, efficiency, transformation, AI/Gen AI and growth

  • Build and run a multi-year Digital roadmap (including the investment in technology enabled transformation), identifying clear 'moments of truth' and critical decision-points

  • Work closely with the Change team in Strategy & Change to ensure the Digital roadmap is properly integrated into other units' transformation programmes

  • Work with the rest of the DLT to ensure that their work - for instance Digital's platform-based architecture - is consistent with the strategy and Digital roadmap

  • Engage multiple stakeholder groups internally and externally in the Digital strategy and its outcomes, up to and including Board level, always well aligned with the overall BT Group corporate strategy

  • Visionary Communication, working with Comms, develop and execute a comprehensive communication strategy to articulate the Digital Strategy ensuring alignment and utilising all channels to inspire and engage employees in the pursuit of our shared goals

    Strategy definition and execution

  • Inspirational and empathetic communication and collaboration skills

  • Board-level stakeholder management skills

  • Commercial acumen

  • Business consultancy


    • Experience you'd be expected to have

  • Experience in the telecommunications industry

  • Experience in strategic direction setting in large tech organisations

  • Ability to effectively navigate complex organisations and drive results in matrixed environments.

  • Experience in the strategic application of AI, Data and technology platforms

  • Engages with conviction and authority at Board level

  • Experienced in leading senior managers in strategy and transformation functions effectively


    • Key decisions

  • Agree and recommend the strategy and roadmap to the CDIO for final sign off

  • Decide on whether the annual investment strategy (Digital MTP) will deliver the strategy (including a formal right to agree on annual investment plan)

  • Decide on the targets that will underpin delivery of the Digital strategy, Leading Inclusively and safely - I inspire and build trust through self-awareness, honesty and integrity.


    • Owning Outcomes - I take the right decisions that benefit the broader organisation.

    Looking out

    Delivering for the Customer - I execute brilliantly on clear priorities that add value to our customers and the wider business.

    Commercially Savvy - I demonstrate strong commercial focus, bringing an external perspective to decision-making.

    Looking to the future

    Growth Mindset - I experiment and identify opportunities for both myself and the organisation.

    Building for the Future - I build diverse future-ready teams where all individuals can be at their best.

    We've always been an organisation with purpose; we connect for good. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart, we're a technology company with research and innovation in our bones, and a desire to be personal, simple, and brilliant for our customers - the values we live by. Creating an inclusive working environment where people from all backgrounds can succeed.

    Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure, to delivering large scale innovative technology infrastructure like the creation of BT Sport.

    Today, in this fast changing, always on, digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So, if you have the drive, optimism, and resilience to help propel us forward, we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers. If that's you, and what you're looking for, we'd love you to be part of our future.

    Why this job matters

    The Digital Strategy Director defines and runs the strategy for BT's Digital division. Aiming for BT to become a digital and AI-first telco, a platform powerhouse with technology as a differentiator. The role will align annual CapEx and OpEx investment to modernise BT and deliver the Digital strategy and set the strategic enablers for value from Data & AI.

    The role will need to Influence and align BT Group's and business unit's strategy and manage internal and external stakeholders at Board level.