Digital Support Technician

Salary not available. View on company website.

My Learning Skills, Biddick Hall, South Tyneside

Posted today, 27 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: ca8d2aca86b743ac8f544bf3b26b5444

Preparing USB sticks with course specific software packages.
Emailing students with software links, software keys and activation instructions if necessary.
Upgrading RAM / HDD's / SSD's if required.
Rebuilding laptops if required.
Dealing with inbound and outbound calls, as necessary.
QA check of the full build before submitting order to the dispatch team.
Working to department KPI's
Writing Scripts for silent installation of software where needed
Software build/imaging of customer equipment following predefined scripts.
Picking and packing orders, to ensure they are processed and dispatched quickly and efficiently.
Supporting and Logging and resolving technical issues within the in-house call logging system and subsequent queue management.
Diagnosing and repairing software issues inhouse by remote connection.
Hardware upgrades.
Laptop diagnostics and repairs of both Windows and Mac systems.
Sourcing parts from the most efficient and cost-effective source.
QA check of all repaired equipment before returning to student. Counter check of other technician's repairs.
Creating and maintaining customer records.

Flexibility
Communication skills
Willingness to work and develop skills
Highly motivated