Digital Technical Analyst (Community)

A new and exciting opportunity has arisen to join the Digital Services Technical Support team as a Digital Technical Analyst at The Mid Yorkshire Teaching NHS Trust.

The Technical Support team, in conjunction with other teams within Digital Services, delivers Trust-wide (including community) 2nd line IT support to staff via telephone, email, in person and remotely providing users with excellent service and support to deliver their roles safely and effectively.

The main focus of the role will be supporting users in the community hubs as well as the Trusts main 3 sites on occasions.

Although this role is advertised as a Band 4, there is potential to progress onto Band 5 once specific criteria has been met.

This is a full time position working Monday to Friday, 08.30am - 17.00pm.

We are looking for a friendly, motivated and enthusiastic individual who is passionate to deliver high quality, customer focused IT support and contribute to its ongoing development.

Experience of working in a high-pressured IT service environment delivering 1st and 2nd Line IT support, with the ability to communicate with confidence to staff and customers at all levels, would be advantageous.

We provide care and support to over a million people in Wakefield and Kirklees in their homes, community settings and across our three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).

Always striving for excellence, we are at the forefront of innovation and research, and we invest in teaching and the development of our workforce.

We live by our values of caring, improving, being respectful and maintaining high standards. We listen and learn because we aim to make Mid Yorkshire the best place to work and receive care.

We value diversity and welcome talent and enthusiasm irrespective of age, disability, neurodivergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances including providing unpaid carers support to someone with a health and care need. As ethnic minority groups, members of the LGBTQ+ community, and people with a disability/neurodivergence are currently under-represented across the organisation, we encourage applications from members of these groups. We have policies and procedures to ensure all applicants are treated fairly and consistently.

We are proud of our staff networks - who offer valuable guidance and feedback from those with lived experience.

We have a clear vision and you could be part of this! If you share our values and you want to make a difference to the lives of our patients and their families and carers, we would love to hear from you.