Digital Transformation Manager

This is an exciting opportunity to join our Digital, Data and Technology department as a Digital Transformation Manager supporting our new Digital Business Relationship function. This is a rewarding role allowing you to support the department in providing exemplary customer service and providing knowledge and expertise in this exciting field. This position will be responsible for the coordination of digital transformation, managing the implementation of new applications, as well as the lifecycle of several existing key applications within the Service catalogue. This will include budget planning, and management, performance reporting, planning improvements and stakeholder engagement. The position will promote a customer first approach to service delivery as well as working with external vendors to manage relationships and ensure the continued operation, scalability, and security of these applications, implementing and maintaining effective processes for their management, while identifying and implementing improvements. We are looking for an enthusiastic and proactive individual, with a passion for providing first class support to customers and playing a key role in a successful and collaborative team. This is a unique opportunity to take up a key role within a challenging and fast paced environment. You will be able to help others develop and opportunities for your own CPD are available., + Working with Business Analysts to support in undertaking business analysis to identify a range of user requirements. + Converting user requirements into requirement specifications suitable for use in a competitive procurement process. + Tender evaluation leading to a contract award + Managing Customer/Supplier relationship during a project's delivery stage. + Managing transition from project delivery into operation use. To help you complete this part of the application form please click Apply Now to see the word document "Digital Transformation Manager - essential criteria for application". Please download this document and complete it with your evidence in relation to the above criteria. You can then upload this where requested when completing your application. Please note the evidence submitted in relation to the above criteria should not exceed 2000 words in total.

• Relevant experience in a similar role, driving digital transformation.
• The ability to understand business needs and processes.
• To facilitate and coordinate digital transformation changes within the Service, managing internal requests for change, consulting with key stakeholders and delivering within agreed timescales.
• A strong customer focus, demonstrated by:
+ A commitment to continuous improvement by seeking user feedback and using it to refine processes and enhance the user experience. + The ability to actively listen to user concerns, empathise with their challenges, and proactively identify and address their needs. + The ability to build strong, long-term relationships with customers and stakeholders.
• Proven ability to manage and prioritise workloads.
• Excellent communication and interpersonal skills
• Maintain a good working knowledge across a broad range of ICT disciplines.
• To be proactive and take a lead role when required.
• Possess Superior analytical, evaluative, and problem-solving abilities.
• The ability to champion a continuous improvement culture within the team, fostering an environment where user feedback is actively sought, analysed, and utilised refine processes and enhance the customer experience.
• Produce documentation as required, including service level agreements and the drafting and updating of support documentation, Service policies and procedures., Proven ability to manage complex projects
• Excellent level of verbal communication / presentation skills; including proven ability to influence / change stakeholders views.
• Proven ability to effectively lead and manage a successful team.
• Experience of leading a team in a complex environment.
  
  Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection, and response services across the counties of Devon and Somerset.
Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do, and we owe our fantastic reputation to our highly skilled and motivated workforce. Do not just take our word for it, here is what the team has to say: "I started in IT 25 years ago because I loved to learn by solving problems and I loved the collaborative spirit that the IT community embodied at the time. I think DSFRS (Devon and Somerset Fire and Rescue Service) has been the best place to work. There are few jobs in IT where you can see how the job you do improves the lives and safety of a community so clearly. Across the Service, teams are always looking to improve, and IT is often fundamental. Relative to our size we operate an array of different systems so there are many more opportunities to learn new skills than in similar sized commercial organisations. Support and training are always available, there are many opportunities to collaborate with other organisations. Colleagues are well motivated and the Service cares for its staff. I would absolutely recommend DSFRS as a place to work" - Data Platform Lead


• Multiple Locations
• Full Time
• £46,731 - £49,764 per annum.
Devon and Somerset Fire and Rescue Service are looking for an experienced Digital Transformation Manager as part of our newly formed Business Relationship team, working within our Digital, Data and Technology (DDaT) department. You will join us on a full time, permanent basis working 37 hours per week. In return, you will receive a competitive salary of £46,731 - £49,764 per annum. The role is office based, but there is the availability of some flexible / home working, which can be discussed and agreed with the successful applicant.