Direct Ship Planner

The Direct Ship Planner will provide industry leading supply planning and customer service to internal and external customers in a timely and accurate manner for all direct and FOB deliveries.,

• Key point of contact for all matters relating to Direct/FOB deliveries, their progression and management
• Pro-actively ensure OTIF deliveries in liaison with all relevant parties (factory, logistics) whilst meeting the requirements of the customers
• Provide accurate internal tracker and planning documents alongside clear and regular communication of activities
• Respond to customer communications in a timely and accurate manner, whilst proactively resolving customer queries and working closely with AR to ensure invoices are paid on time
• Work to set KPIs
• Provide support and cover for other team members, documenting key account responsibilities to ensure seamless cover during absence
• Build relationships with internal and external customers
• Ensure orders are confirmed to agreed standards whilst offering professional customer service to all internal & external customers
  
  You always strive to do a good job…but wouldn't it be great if you could do your job and do a world of good? You care about quality - at every level. You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. In fact, you embrace it. You also have:
• Previous experience working in a customer service environment
• Working knowledge of Retail/B2B
• Excellent interpersonal skills with the ability to successfully build and maintain key relationships
• PC literate with SAP experience
• Numerate with a good working knowledge of Excel spreadsheets, including VLOOKUP & PIVOT TABLES
• Team player with excellent time management skills and attention to detail
• A passion to deliver excellent customer service with the enthusiasm to succeed
  
  It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World . Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER, Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university. Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion. Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices. What's more, you'll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We're visionaries and innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us! All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic. We Don't Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. Who We Are We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. Global Benefits & Perks You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. What You'll Also Get Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. Learning & Development: Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too. Purpose-Driven Company: You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.


• An attractive salary & benefits package
• Discounts on Stanley Black & Decker tools and other partner programs
• Excellent opportunities for continuous professional development