Direct to Consumer Operations Manager

We have an exciting opportunity to join the Direct to Consumer Wealth Team as Operations Manager for the Ready Made Investments, Ready Made Pensions & Whole of Market SIPP Teams to provide first class service to our customers! The Operations Manager will lead and empower a customer-facing team responsible for Ready Made Products, including Ready Made Investments, Ready Made Pensions, and Whole of Market SIPP. You'll build excellent relationships with partners; especially as new products are launched into the team. This role demands adaptability, a positive demeanour, and the ability to balance ambitious priorities while leading and calling out customer issues to drive great outcomes. What you'll be doing:

• Develop and maintain expert knowledge on the Retirement Journey and stay informed about changes to Pension Regulations & industry trends, keeping your team up to date on relevant topics.
• Provide technical oversight & manage risks across the team by implementing effective controls and supervising to ensure compliance with regulatory requirements
• Lead, empower, and develop a high-performing customer-facing team whilst fostering a positive and collaborative team culture by setting clear performance expectations & providing regular feedback
• Build & maintain strong relationships with internal and external partners, collaborating to deliver new processes and drive improvements, acting as a key point of contact
• Drive continuous improvement within the team finding opportunities to enhance service and drive efficiencies, implementing operational standards
• Support change projects, coordinating plans and resources to adapt to a changing business, demonstrating a growth mindset, whilst balancing challenging priorities. Influence and engage colleagues and collaborators, communicating clearly and effectively at all levels of the organisation, calling out issues as necessary to ensure timely resolution & positive outcomes
  
  Confirmed experience in operations management, preferably in financial services
• Proven risk management and control implementation experience.
• Ability to drive continuous improvement and handle change effectively
• Experience of leading a team and strong leadership skills
• Excellent customer service and partner relationship management abilities
• Excellent communication, influencing, and problem-solving skills. To be adaptable, proactive, and able to balance multiple priorities.
  
  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares!
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies