Director, Business Operations

Global Digital Operations provides a single point of business ownership and management for Work Dynamics Workplace Management Technology. Centred around Corrigo as a preferred CMMS, this technology is an ecosystem of integrated technology solutions designed to:

• deliver optimal end-to-end business process across a broad range of local-to-global delivery models


• enable the FM, Engineering, Assurance, HSSE, Sourcing, and Financial Management products, services, best practices, and compliance obligations


• capture and manage quality data to underpin our analytics capability


The team is structured within four functional groups, that operate cohesively in each region to deliver an end-to-end service to the WDs Client Account Management Teams:

Solutions & Enablement - Collaborates to design new operating solutions, standards and best practices which are delivered through digital enhancements by JLLT Product partners

Onboarding - Partners with JLLT Integrated Delivery Management team to deliver optimal software configuration for new business transitions; ensuring quality data and best practice business standards & outcomes are achieved.

Operational Management - Oversees the operational management of the technology platform, through a combination of centralized and on-account administration models. Develops and delivers both system feature and best practice knowledge & training across the Workplace Management user community.

Optimization - Drives programmatic change and adoption of new and existing features and standards at local, regional & global levels across circa 280 Workplace management client accounts.

Operational Management

• Develop & manage account Super User Communities


• Promotes and drives centralized / optimized delivery models across the Account Management Function


• Partners with JBS to drive continuous improvement in the centralized operational support models


• Manages system review processes and quality audit processes to drive optimal adoption


• SOCR audit programs to maintain compliance


• Develops and delivers technology knowledge and training plans


• Oversees and supports global intake funnel, solving where possible or referring to Solutions & Enablement where enhancements or standards revision may be required.


• Drive adherence to established Corrigo processes and demonstrate agility and creativity to meet dynamic client/account requirements, overseeing proper system use and configuration to meet internal and client objectives.


• Lead account performance programs utilizing health-check, performance dashboards, Lighthouse and Corrigo reporting to ensure platform, system, and data integrity.


• Support the development of standards, procedures, and reference guides.


• Support platform development and enhancement deployment to meet EMEA client & growth objectives. Identify & communicate opportunities for additional services, product usage, or integrations.


• Focus both strategically and tactically to achieve Corrigo and client/account team business goals. identifying, managing, and resolving implementation issues where required.


• Complete solutions analysis across the Corrigo network, identifying and leading opportunities to drive improvement.


• Support the development of training and appointment of roles within Corrigo and CorrigoPro work management platforms. These include desktop and mobile applications utilized by Clients, Suppliers and JLL employees.


• Responsible for ensuring that all personnel who utilise Corrigo platforms are adequately trained to deliver accurate and improving work management efficiency.


• Support EMEA CPA/Champion communities utilizing forums and routine group meetings to grow collaborative communities.


• Develop and deliver routine on-line and face to face training sessions to maximise Corrigo capabilities and inform against platform capabilities and enhancements.
  
  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Client Operations, within JLLs Work Dynamics business, enables JLL and Work Dynamics to deliver on its purpose through a team of industry experts, leveraging data & analytics, who either directly, or partnering with Client Account Management teams, drive scale, reduce risk, improve quality, optimize the cost to serve, and cut carbon., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.