Director, Data Center Operations Program Leader - EMEA Region

Salary Not Specified

Jll, City of Westminster

Posted 3 weeks ago, 28 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 4954f30bd49641f8a13338439900c172

Provide data center operational direction/leadership at the account/divisional/region level to advance Data Center capabilities and JLL market share in FM and IT services while promoting DC lifecycle products

Build strong working relationships with key client representatives and promote JLL's DC Management expertise that covers FM Ops, Consulting, Transaction Management or Leasing and Project Management.

Implement standard business operating mechanisms such as regular team meetings, strategic review forums, training conferences and regular analysis and reporting processes to ensure team engagement and alignment and to provide an effective and efficient business operation in Data Center FM

Influence the operational delivery of dispersed regional teams of indirect employees influencing business outcomes for the data center/CEM global service offering

Responsible to drive operational excellence within a region of critical accounts focusing on operational performance/compliance

Actively participate in Engineering Operations and DC Operations activities by attending required meetings and developing and implementing programs and procedures on a priority basis so as to support the Engineering platform and strategy.

Responsible to drive a culture of 100% data center uptime managing KPIs according to JLL contractual parameters exceeding customer expectations

Support data center business pursuits with divisional and regional business ensuring targets are achieved

Provide data center solutions and new business transition support for complex engagements and transformation programs in high risk environments.

Provide technical advice and consultancy to clients and the JLL DC facilities management and Engineering Operations teams as required. Attend QBRs for major data center accounts as required.

Monitor market trends and changes to ensure that JLL provides industry best practice in the delivery of DC FM Operations

Drive deployment of data center products and support post-deployment and feedback loop.

Provide input to strategic data center product bundle to enhance JLL Data Center capabilities.

Leadership of our all data center best practices focused on networking, best in class performance, program/playbook updates and Engineering Center of Excellence.

Act as subject matter expert and point of contact for data center operational management within your assigned responsibility.

Development and deployment of strategic tools and processes necessary to support an industry leading data center program focused on 100% uptime.

Advance market position with analytics of mission critical applications and processes to digitize CE data.

Leadership of our all data center best practices focused on networking, best in class performance, program updates and Engineering Center of Excellence.

Lead/support critical environments portfolio transitions, technical due diligence, root cause analysis, personnel development and establishing technical training programs.

Maintain effective communications with external and internal clients, technical personnel and key management

Minimum of 15 years data center operations experience related to FM & IT service delivery

Thorough knowledge of sales process, ability to convert prospect clients to solution/transition phase

Ability to articulate value proposition to prospect clients(c-suite) and deliver on solution

Thorough understanding of IT raised floor, co-location, hyper-scale and cloud environments.

Prior experience with development of mission critical programs, procedures, and DCIM/MCIM/CMMS systems.

Other assignments as required

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.